WHO WE ARE

We're a bike rental platform running shared mobility across 20+ cities in 9 states — and we're not done adding pins to the map. Our fleet is 5,000 bikes strong across India, ranging from an Ather all the way up to a BMW.

WHO WE'RE LOOKING FOR

Royal Brothers is looking for a hands-on, process-driven Business Operations Manager to lead multi-city operations across India. The role will focus on fleet operations, SOP implementation, customer experience, and operational excellence.

The ideal candidate will own the post-booking customer journey, ensure consistent service standards across cities, drive process efficiency, and use data and accountability to improve reliability and rider satisfaction.

WHAT YOU'LL ACTUALLY BE DOING

Lead multi-city operations, including fleet management, servicing, logistics, and manpower planning.
Set and monitor operational KPIs, targets, and city-level performance.
Develop and implement SOPs to improve efficiency, turnaround time, and service quality.
Drive cost optimization across fuel, maintenance, manpower, and fleet operations.
Manage vendors and partners, including SLAs, performance, and regulatory compliance.
Lead and develop a 50–100 member operations team across India.
Drive MIS, dashboards, and data-based decision-making for operational and city-level profitability.

WHAT YOU'LL BRING

Mechanical / Automobile background with an MBA in Operations / Supply Chain
5-7 years of experience in mobility, logistics, fleet, or rental operations.
Strong command of Excel, data analytics, and process modeling.
Excellent problem-solving, time management, and people leadership skills.
Hands-on attitude - should be comfortable visiting workshops, riding locations, and vendor sites.
Proven record of handling multi-city operations or regional P&L responsibilities.

Royal Brothers

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