The Senior Manager, Revenue Operations (“Senior Manager”) oversees client setup, revenue recognition, client invoice functions and will assist with managing daily operations and strategic objectives. This role will provide primary support to the Director of Revenue Operations.

Why Ryan?

Hybrid and remote work options
Award-winning culture
Generous personal time off (PTO) benefits
14 weeks of 100% paid leave for new parents (adoption included)
Monthly gym membership reimbursement OR gym equipment reimbursement
Benefits eligibility effective day one
401K with employer match
Tuition reimbursement after one year of service
Fertility assistance program
Four-week company-paid sabbatical eligibility after five years of service

Duties and responsibilities, as they align to Ryan’s Key Results

People

Create a positive team experience
Supervise and manage a team of direct reports
Manage and oversee on shore and off shore billing teams
Demonstrate excellent professional written and oral communication skills, keen attention to detail

Client

Drive timely revenue close, prepare reports and track open items to resolution
Oversee and provide revenue recognition analysis and reporting for month end close process
Ensure compliance with and maintain documentation related to revenue recognition policies and standards
Interfaces with Principals and Managers related to client contracts, billing requirements, and revenue recognition

Value

Provide detailed insight into revenue fluctuations on a monthly basis, investigating transactional drivers between forecasted revenue and actuals; working closely with billing operations and service delivery on root cause
Review account reconciliations for revenue, deferred revenue, and accounts receivable related accounts
Responsible for monthly revenue reconciliation between company systems
Reconcile billing system with ERP
Research and resolve revenue related issues
Responsible for documenting KPIs focused on A/R, billing process, engagement processing, and internal client satisfaction ratings
Assist with data requests for service delivery teams related to revenue recognition
Prepares periodic management reports as needed
Participate in process and system reviews and improvements
Support interim and year-end financial statement audits
Assists with other projects as needed and other assigned duties

Education/Experience

Bachelor’s degree (B.A.) or equivalent with at least six to eight years Accounting and Management experience. Other experience includes:

Revenue recognition
Knowledge of accounting across multiple currencies and jurisdictions
Public company and Sarbanes-Oxley experience preferred
Workday Finance Platform experience a plus

Computer Skills

To perform this job successfully, an individual should have intermediate skills in Microsoft® Word, Excel, Outlook, and PowerPoint, exposure to accounting and billing systems, and Internet navigation/research.

Certificates And Licenses

Valid driver’s license required.

Supervisory Responsibilities

Directly supervises employees in the Finance Department. Carries out supervisory responsibilities in accordance with the Firm’s policies and applicable laws.

Work Environment

Standard indoor working environment.
Long periods of sitting while working at computer.
Occasional long periods of standing.
Position requires regular interaction with employees at all levels of the Firm; Interface with external vendors also necessary.
Independent travel requirement: Less than 10%.

Equal Opportunity Employer: disability/veteran

Ryan

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Senior Manager, Revenue Operations