About the Company - S M Steels, a 40-year old family-managed organisation with a GMV of 1.5 Billion INR providing steel distribution and solutions to retail clients & as well as conglomerates.

SM Group companies are channel partners of major steel manufacturers of India like :-

Steel Authority of India Ltd. (SAIL), JSW Steel Ltd. (JSW), Rashtriya Ispat Nigam Ltd (RINL-VSP).

About the Role - Sales Head- Operations who handles day to day activities ranging from business development, customer relationship, team nurturing leader, handling escalations and becoming a key link between all the department

Responsibilities

Establish and nurture key relationships with major B2C & B2B clients & partners.
Handle escalations and ensure exceptional customer satisfaction and retention.
Develop and execute sales strategies that align with organizational goals and objectives.
Create and monitor KPIs, sales forecasts, and reports to track performance against targets.
Work closely with marketing, product, finance, and other departments to improve operational effectiveness.
Provide high-level client support for end-users, responding promptly to inquiries and technical problems.

Required Skills

Bachelor’s degree in Business, Marketing, or a related field.
Minimum 7 years of experience in sales operations.
Strong understanding of market dynamics, industry trends, and customer behaviour
Excellent communication, negotiation, and interpersonal abilities

Preferred Skills

Negotiations
Client Management
Customer Relations
Trouble-Shooter

S M Steels

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Head of Sales Operations