The Role

Scapia Unmapped curates immersive, offbeat travel experiences that go beyond traditional tourism. The Growth and Business Operations Lead will be responsible for driving revenue, optimizing processes, and ensuring a seamless customer journey from discovery to experience fulfillment. This role requires a mix of strategic execution, hands-on leadership, and data-driven decision-making to scale the business effectively.

Key Responsibilities

Develop and execute strategies to increase revenue, bookings, and customer engagement while optimizing operational efficiency.
Collaborate with marketing and CRM teams to refine messaging, improve customer targeting, and enhance engagement.
Own and streamline post-sales operations, ensuring smooth handoffs between sales, fulfillment, and customer experience teams.
Train, lead, and optimize the performance of Customer Delight and Sales teams, ensuring high conversion and service excellence
Identify and resolve bottlenecks in growth, sales, and operational workflows, ensuring a frictionless experience for customers.
Work closely with cross-functional teams to align growth strategies with business objectives and execution plans.
Take a hands-on, lead-by-example approach, stepping in wherever required to drive execution and problem-solving.

Ideal Candidate

3-5 years of experience in growth strategy, business operations, sales, or demand generation (preferably in travel, fintech, or premium services).
Strong analytical skills, with the ability to track key business metrics and make data-driven decisions.
Hands-on leadership approach—capable of training teams, solving customer issues, and leading execution directly.
Experience with CRM tools, automation, and sales funnels, ensuring scalable and efficient operations.
Strong problem-solving mindset with a focus on driving results and optimizing efficiency
Passion for experiential travel and an understanding of the high-value traveler’s mindset.

If the role excites you and you can see yourself excel in a fast paced and hypergrowth environment, Do write to us - careers@scapia.cards Or anand@scapia.cards, Email title - Unmapped - Sales & Ops with your profile and we would quickly schedule time to have an exploratory chat.

Scapia

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Growth and Business Operations Lead – Scapia Unmapped