The Role
Scapia Unmapped curates immersive, offbeat travel experiences that go beyond traditional tourism. The Growth and Business Operations Lead will be responsible for driving revenue, optimizing processes, and ensuring a seamless customer journey from discovery to experience fulfillment. This role requires a mix of strategic execution, hands-on leadership, and data-driven decision-making to scale the business effectively.
Key Responsibilities
- Develop and execute strategies to increase revenue, bookings, and customer engagement while optimizing operational efficiency.
- Collaborate with marketing and CRM teams to refine messaging, improve customer targeting, and enhance engagement.
- Own and streamline post-sales operations, ensuring smooth handoffs between sales, fulfillment, and customer experience teams.
- Train, lead, and optimize the performance of Customer Delight and Sales teams, ensuring high conversion and service excellence
- Identify and resolve bottlenecks in growth, sales, and operational workflows, ensuring a frictionless experience for customers.
- Work closely with cross-functional teams to align growth strategies with business objectives and execution plans.
- Take a hands-on, lead-by-example approach, stepping in wherever required to drive execution and problem-solving.
Ideal Candidate
- 3-5 years of experience in growth strategy, business operations, sales, or demand generation (preferably in travel, fintech, or premium services).
- Strong analytical skills, with the ability to track key business metrics and make data-driven decisions.
- Hands-on leadership approach—capable of training teams, solving customer issues, and leading execution directly.
- Experience with CRM tools, automation, and sales funnels, ensuring scalable and efficient operations.
- Strong problem-solving mindset with a focus on driving results and optimizing efficiency
- Passion for experiential travel and an understanding of the high-value traveler’s mindset.
If the role excites you and you can see yourself excel in a fast paced and hypergrowth environment, Do write to us - careers@scapia.cards Or anand@scapia.cards, Email title - Unmapped - Sales & Ops with your profile and we would quickly schedule time to have an exploratory chat.
