Job Title: Sales Operations Coordinator

Location: Los Angeles, CA

FLSA Status: Full time

Salary: $22.00 - $25.00

Reporting To: Head of Broker Relations & Enterprise Sales

Our Mission:

Second Home is a social business with a mission to support creativity and entrepreneurship in cities around the world.

We are looking for a passionate and dynamic Sales Operations Coordinator to join our vibrant growing team. As a Sales Operations Coordinator, your primary responsibility is to connect and engage with members ensuring they remain satisfied with campus services while withholding the standards of Second Home.

Job Description:

The role is primarily administrative and member-facing, ensuring the member life-cycle is in line with Second Home standards. You will be working within the sales department alongside the operations and finance teams. You will be an instrumental part of the sales process and member experience providing a warm and hospitable environment.

Job Responsibilities:

Full administration of SalesForce which includes adding and removing members, platform buildout, reaching out to members for typeform corrections, processing changes or amendments to existing accounts, and data pulls
Sending contracts via Docusign and SalesForce
Create and distribute parking QR codes to members as needed
Serve as the point of contact for member issues related to parking
“Community Chats” - proactively engaging with members, gauging temperature as to overall Second Home experience and member satisfaction
Serve as a point of contact for the Finance Team for SalesForce reconciliation
Serve as a backup for on-site campus tours
Serve as a backup for the front facing Site Coordinators
Processes renewals for all memberships
Serve as the lead and point of contact for new member onboarding
Coordinates new studio move-ins in conjunction with the Operations team
Welcome new studio members upon move-in and serve as their point of contact and liaison to operations during this period
Achieve and exceed daily, weekly and monthly KPIs
Build and manage reports for the Sales team
Other duties as assigned by the Head of Sales

Capabilities:

● 2 -3 years of previous sales or guest service experience

● Experience working within SalesForce, or equivalent CRM

● Excellent communication skills, both written and verbal

Ability to build and maintain relationships
Ability to listen carefully to feedback and respond appropriately

● Ability to think strategically and analyze data to make informed decisions

Second Home Benefits

● 20 days PTO, accrued after 90 days + Federal Holidays

● 401(k) Savings Plan

● Employee Assistance Program (EAP)

● Free weekly wellbeing classes (yoga, meditation, EFT

Team building events

● Free access to weekly talks and cultural events

● 20% off books at Libreria

● 50% off La Despensa food - Our in-house restaurant

Second Home

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Sales Operations Coordinator