SFM provides an equitable, inclusive, and growth-focused environment for our staff, and we are looking to hire motivated individuals to join our team!

Why Choose SFM?

At SFM, you’ll get to play a part in a stimulating industry that sits at the intersection of art, communication, and technology. You will be surrounded by a team of passionate people that instill everything they do with a contagious vigor. Join our team to learn and contribute to an industry going (and growing) through a transformation where modernization and diversification are key to our success. So, if you’re keen to be heard and empowered, grow your skillset, and are ready to roll up your sleeves and have fun, reach out to us!

What You’ll Have at SFM:

Progressive, flexible work arrangements with benefits such as:
- A company-wide 4-day work week—a first in our industry
- Hybrid work model
- Flex-time arrangements
- 30-day per year allowance to work from anywhere, globally

Car charging stations on premises.
Discounted employee pricing on products from the brands we distribute.
Extended health benefits.
A place at an organization that has perennially achieved status among Canada’s Best Managed Companies.

Job Statement

SFM Sales Operations refers to the team, activities and processes within the company’s Sales organization that support, enable, and drive front line sales teams to sell better, faster, and more efficiently through strategically implemented analysis, software, training and engagement with multiple departments in order to drive business results. The Sales Ops team has a broad scope and deep impact on both top line (productivity) and bottom line (efficiency) performance.

You will participate in business intelligence and technology projects and perform analytical and administrative tasks that help SFM innovate and grow. This includes working with your Sales Ops colleagues and across functions to help design, maintain and continuously enhance systems workflows, data quality, data analysis, processes, reports and dashboards using Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and other systems.

Responsibilities

Managing and maintaining accounts and data in SFM information systems
Generating business intelligence and reports useful in support of strategic and tactical decision-making and initiatives
Identifying more efficient and accurate approach to complete Sales Operations tasks through process and technological improvements
Solving business and analytical problems
Managing and executing upon strategic projects and tactical operational tasks
Collaborating regularly with Sales, Marketing, Brand Management, and IT teams

Qualifications

3+ years of experience with increasing levels of responsibility on a Sales Operations team
An undergraduate degree in finance, accounting, operations management, computer science or engineering
Experience with a CRM system such as Salesforce, and with an ERP system such as JDE
Experience automating processes and tasks to reduce administrative work and errors
Ability to work creatively and analytically in a dynamic problem-solving environment
Excellent time management, project management and communication skills
Work ethic based on a strong desire to exceed expectations
Demonstrated ability to meet deadlines and deliver results while managing and executing upon projects and operational/clerical tasks
Ability to navigate ambiguity, and strong verbal, interpersonal, collaboration and cognitive skills
Capacity to interact with confidence with salespersons, brand managers and colleagues in several other departments
Exhibit rigour in completing administrative tasks
Excellent MS Excel skills
Strong business intelligence and data manipulation skills
Bilingual
- As this position is unique to the organization, the Associate – Sales Operations will be dealing with internal customers within Quebec as well as other provinces across Canada, therefore, the individual must be able to communicate in both French and English
CRM and ERP systems certifications are an asset

What We Do

SFM is an award-winning* and industry-leading distributor and go-to-market service provider for the pro audio, musical instrument, live entertainment, and media production industries. This means we help ensure that inspiring brands like Shure, QSC, Pioneer DJ, Moog, and Casio are well represented in the Canadian market. Our company began over 40 years ago with a passion for the music industry and commitment to our staff and customers, and this continues today. We owe our success to an innovative and flexible approach, as well as the strong connections we build with the people we serve. SFM provides an equitable, inclusive, and growth-focused environment for our staff, and we are looking for highly motivated individuals to join our team!

If you have these qualities and would like to join our team, we’d love to hear from you! If this position isn’t for you, and you know of someone who would be interested, we invite you to forward this position to them.

SFM has been awarded Canada’s Best Managed Companies, an internationally recognized and leading business management award by Deloitte for four consecutive years running.

SF Marketing Inc

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Associate - Sales Operations