Location: Mumbai

Experience: 6–10 years

Employment: Full-time

Industry: Cybersecurity | Information Security | SaaS | GRC | Compliance Services

Role Overview

Shieldbyte Infosec is looking for an experienced and process-driven Manager – Sales Operations & Inside Sales to strengthen our growing sales organization. The Manager – Sales Operations & Inside Sales will drive sales process discipline, inside sales performance, CRM governance, pipeline management, lead conversion, reporting, and sales productivity. The role requires a hands-on professional who can manage day-to-day sales operations while ensuring that leads, opportunities, proposals, follow-ups, and closures move systematically through the sales funnel.

Responsibilities

Lead and manage the Inside Sales & Sales Operations function.
Manage the complete lead lifecycle from lead allocation to qualification, follow-up, proposal and closure.
Establish strong CRM discipline and ensure timely and accurate updates by the sales team.
Monitor daily, weekly and monthly sales pipelines, targets, conversions and forecasts.
Track inbound, outbound, digital marketing, partner and referral leads.
Drive structured follow-up mechanisms to improve lead-to-opportunity and opportunity-to-order conversion.
Review ageing opportunities, pending proposals and stalled leads and initiate corrective actions.
Coordinate with technical, consulting and delivery teams for scope finalization and proposal preparation.
Monitor proposal turnaround time, pricing approvals and commercial follow-ups.
Develop dashboards covering lead conversion, sales funnel, proposal conversion, sales cycle, revenue forecast and individual performance.
Conduct daily/weekly sales reviews and ensure closure of agreed action items.
Identify process gaps and implement sales automation and productivity improvements.
Support outbound campaigns, account mapping, prospecting and database development.
Coach and guide the inside sales team on qualification, customer communication and follow-up strategies.
Ensure achievement of monthly and quarterly pipeline and revenue targets.

Qualifications

6–10 years of experience in Sales Operations, Inside Sales, B2B Sales or Business Development.
Minimum 2–3 years of experience managing an inside sales/sales operations team preferred.
Strong understanding of CRM, sales funnels, pipeline management and forecasting.
Experience in Cybersecurity, IT Services, SaaS, GRC, Cloud or Technology Services will be highly preferred.
Strong analytical skills with the ability to convert sales data into actionable insights.
Excellent communication, coordination and team-management capabilities.
Highly process-oriented with strong follow-up and execution skills.
Comfortable working in a target-driven and fast-growing business environment.

ShieldByte Infosec Pvt. Ltd.

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Manager – Sales Operations & Inside Sales