Location: Mumbai
Experience: 6–10 years
Employment: Full-time
Industry: Cybersecurity | Information Security | SaaS | GRC | Compliance Services
Role Overview
Shieldbyte Infosec is looking for an experienced and process-driven Manager – Sales Operations & Inside Sales to strengthen our growing sales organization. The Manager – Sales Operations & Inside Sales will drive sales process discipline, inside sales performance, CRM governance, pipeline management, lead conversion, reporting, and sales productivity. The role requires a hands-on professional who can manage day-to-day sales operations while ensuring that leads, opportunities, proposals, follow-ups, and closures move systematically through the sales funnel.
Responsibilities
- Lead and manage the Inside Sales & Sales Operations function.
- Manage the complete lead lifecycle from lead allocation to qualification, follow-up, proposal and closure.
- Establish strong CRM discipline and ensure timely and accurate updates by the sales team.
- Monitor daily, weekly and monthly sales pipelines, targets, conversions and forecasts.
- Track inbound, outbound, digital marketing, partner and referral leads.
- Drive structured follow-up mechanisms to improve lead-to-opportunity and opportunity-to-order conversion.
- Review ageing opportunities, pending proposals and stalled leads and initiate corrective actions.
- Coordinate with technical, consulting and delivery teams for scope finalization and proposal preparation.
- Monitor proposal turnaround time, pricing approvals and commercial follow-ups.
- Develop dashboards covering lead conversion, sales funnel, proposal conversion, sales cycle, revenue forecast and individual performance.
- Conduct daily/weekly sales reviews and ensure closure of agreed action items.
- Identify process gaps and implement sales automation and productivity improvements.
- Support outbound campaigns, account mapping, prospecting and database development.
- Coach and guide the inside sales team on qualification, customer communication and follow-up strategies.
- Ensure achievement of monthly and quarterly pipeline and revenue targets.
Qualifications
- 6–10 years of experience in Sales Operations, Inside Sales, B2B Sales or Business Development.
- Minimum 2–3 years of experience managing an inside sales/sales operations team preferred.
- Strong understanding of CRM, sales funnels, pipeline management and forecasting.
- Experience in Cybersecurity, IT Services, SaaS, GRC, Cloud or Technology Services will be highly preferred.
- Strong analytical skills with the ability to convert sales data into actionable insights.
- Excellent communication, coordination and team-management capabilities.
- Highly process-oriented with strong follow-up and execution skills.
- Comfortable working in a target-driven and fast-growing business environment.
