Business Operations Manager / Integrator

Role Purpose

The Operations Manager / Integrator is responsible for turning vision into execution. This role owns the day-to-day running of the clinics, ensures the team is aligned and accountable, and drives operational performance so the Clinical Director can focus on strategy, growth, and clinical excellence.

Key Accountabilities

Own day-to-day operations across both clinics and make confident operational decisions.
Lead, align, and support clinical and front-desk teams; ensure the right people are in the right seats.
Execute leadership priorities through clear actions, owners, and deadlines.
Own KPI tracking, reporting, and delivery; identify issues early and drive solutions.
Build, document, and embed systems and SOPs for consistency and scalability.
Act as the Integrator: resolve cross-team issues, hold people accountable with empathy, and protect Visionary time.

Skills & Experience

Minimum 2 years’ experience in operations or leadership.
Strong organisational, communication, and follow-through skills.
Calm, solutions-focused, people-centred leadership style.
Healthcare or EOS familiarity desirable.

Visionary vs Integrator

Visionary (Clinical Director)

Sets vision, direction, and culture.
Drives innovation, growth, and big ideas.

Integrator (Operations Manager)

Turns vision into execution.
Owns accountability, cadence, and operational clarity.

Working Hours

20 hours a week with opportunity for more as the role expands
Monday to Friday (No weekends)

Benefits

Salary £40,000 pro rata
Performance based Bonus
Pension scheme
Private health insurance
Cycle-to-work scheme
Annual training budget
Access to the Thrive Coaching Program
Flexible working arrangements as role develops

Responsibilities

Oversee daily operations across both clinics.
Act as Practice Manager, supporting both clinical and front desk teams.
Support the team in tracking and achieving KPIs.
Maintain high standards of service, efficiency, and patient experience.
Play a key role in clinic expansion plans as we continue to grow.
Foster a positive, engaged, and productive team culture.
Liaise with external providers, such as the Thrive Coaching Program.

Requirements

Minimum 2 years’ experience in a similar operations or practice management role.
Strong communication and organisational skills.
A proactive, supportive, and team-oriented approach to leadership.

Application process

Please express your interest in this position by completing this questionnaire:
iMA Questionnaire
Then email your cv and your "colour" to: shona@dewarphysiotherapy.co.uk

SHONA DEWAR PHYSIOTHERAPY LTD

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Business Operations Manager