The Opportunity

Silverchair is seeking a first-rate Chief Growth Officer to further develop and execute our company’s business development and customer success strategy across existing and new product lines and to help take us to the next level of growth. The CGO at Silverchair will deliver new client sales in current and new end-markets while expanding our existing customer relationships with education, research, and professional publishers. Silverchair's CGO will lead the Business Development team in defining and activating the sales strategy, expanding revenue, and by partnering with our product function as we assess product-market fit and refine our go-to-market plans. Concurrently, the CGO will strengthen the relationship between Silverchair and its customers, leading the Customer Success (account management) team in deepening customer relationships and surfacing enhanced revenue opportunities. The CGO also leads the Marketing team, ensuring Silverchair's marketing strategy represents our exceptional brand well and supports the revenue objectives of our organization.

As the CGO role at Silverchair is new, the incumbent will need to invest in further developing the Business Development and Customer Success teams and processes, including refining sales operations, implementing marketing automation, improving revenue/sales pipeline and reporting practices, and instituting a programmatic strategy for mid-market expansion. The ideal candidate will understand how to expand and lead a winning revenue organization in alignment with Silverchair's values: 1) listen and assume positive intent, 2) speak your mind; be honest and constructive, 3) solve problems with creativity and empathy, and 4) act with integrity.

What You Will Be Doing

Expand and lead the Business Development and Customer Success teams to maximize new and existing customer revenues and to meet customer objectives
Refine and execute a strategic plan for revenue growth at Silverchair
With Product, develop plans and processes to continually evaluate product-market fit and refine our go to market strategy and market segmentation for Silverchair’s new products
Develop pricing strategies to support the strategic plan
Champion the customer experience by promoting a customer-centered approach across the organization
As a member of the executive team, contribute to Silverchair's strategic planning and decision-making process
In collaboration with the executive team, establish revenue targets for the organization
Lead by influence across departments to execute customer strategies
Lead and develop members of the Business Development, Customer Success, and Marketing teams
Recommend and oversee company participation in industry events and other business development activities
Continually monitor and report on progress toward revenue goals and department expenses
Monitor, understand, and report on market and industry trends

What You Need To Bring

Demonstrated financial acumen and a history of strong decision making based upon business metrics and market research
Superlative analytical skills; ability to solve problems at a strategic and functional level.
Able to develop and maintain positive working relationships with the Silverchair community - internally and externally
A servant leader dedicated to maximizing the potential of people
Exceptionally well organized
Strong empathy, coupled with the ability to communicate clearly and connect both verbally and in writing
Self-motivated and results-driven
Committed to living the Silverchair values: 1) listen and assume positive intent, 2) speak your mind; be honest and constructive, 3) solve problems with creativity and empathy, and 4) act with integrity
Bachelor’s degree, preferably in business, marketing or sales management
Master's of business administration (MBA) preferred

Preferred Skills / Experience

15+ years’ experience in sales in SaaS, publishing, and/or professional services organizations
A record of consistently meeting or exceeding revenue goals
Proven ability to hire and retain top talent.
Experience growing a business and managing a P&L
Experience working with private-equity-backed companies preferred
Experience supporting new product or end-market expansions
Experience working in a fast-paced, high growth environment
Experience working with small, self-serve clients, while also navigating large, complex, enterprise customers with varying needs
Proven expertise in sales strategy planning and execution, sales operations, account management, business planning, and sales support management

Location and Travel:

Although weekly presence in our Charlottesville, VA, office is preferred, we are open to a hybrid work arrangement. In addition, you will need to travel up to 25% of the time both domestically and internationally for customer site visits, conferences, and related events.

Who We Are

Silverchair is an independent technology company that strives for excellence through a culture that prioritizes learning, collaboration, and creativity. We are a hybrid workplace that offers employees the flexibility of remote work alongside convenient coworking and gathering spaces in a beautiful, historic building on Charlottesville’s downtown pedestrian mall. Our values are: 1) listen and assume positive intent, 2) speak your mind; be honest and constructive, 3) solve problems with creativity and empathy, and 4) act with integrity, and we live into them every day and through every interaction. Consistent with these values, we are dedicated to creating an inclusive and diverse environment in which all Silverchairians can thrive. We believe that to deliver optimal value, we must attract and give voice to a wide variety of perspectives, including those from divergent functional, cultural, and social backgrounds and experiences. (

What We Do

Silverchair is a product development partner to the research and professional publishing industries, building and hosting websites, online products, and digital libraries for our publishers’ content. In doing so, we help researchers and professionals maximize their contributions to our world. Our platform (the Silverchair Platform) hosts over 8 million journal articles and hundreds of thousands of other content types, from books and multimedia to news and emerging formats. Beyond the technology solutions we develop in collaboration with our clients, Silverchair values being more than just a vendor. We partner closely with our clients over many years, and those ongoing relationships mean that the services, strategy, and community we offer are equally important to our success.

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