About the company

This global organisation locally manufacturer industrial capital equipment that is sold into markets such as local government, councils, essential and industrial services, playing in niche markets they lead the way from their competitors through innovation and technology, they have a significant market share and a brand that is clearly recognised by its loyal customer base across ANZ.

About the opportunity

Reporting to the GM of sales, service & parts based in Melbourne, this business-critical leadership role will be conduit between the in-field activities being undertaken by the sales, marketing, product managemnent, engineering and production departments. This role will build the foundations and optimise the Customer Support function within business, taking responsibility for ensuring the appropriate support and timely solutions are provided to their customers, whilst enabling the systems and processes to better meet their customer requirements.

Key responsibilities

Direct responsibility for Marketing, Sales Administration, CRM system administration and Product Management team
Manages the internal processes to provide accurate information to the business and customers
Communication of customer requirements and market conditions to the business to coordinate required marketing campaigns, product development and build rate/model mix adjustments
Allocation of production build slots to meet customer requirements regarding confirmed and pending orders
Develop and maintain a deep technical understanding of our products in order to effectively support customers
Define and take ownership of the customer support standards within our business
Pro-actively identify and suggest improvements to the customer support function eg; analysing trends in customer queries, understanding why the queries have arisen, avoiding the need for future queries etc
Generate reports on support status and through full utilisation of CRM to predict customer trends etc
Ensure that every customer is treated professionally and with respect.

Key skills & experience

Degree (or equivalent) in Marketing/business or related field
Professional and technical background within a related industry - Manufacturing, industrial/technical industries
Significant experience of working in similar varied customer-focussed role
Familiar with Sales CRM systems
Exceptional stakeholder engagement and influencing skills
Strong communication and interpersonal skills with outstanding commitment to excellent customer service
Experience working within a commercial environment
Thorough and diligent attitude to work and attention to detail

Rewards

Join a global business with local ANZ manufacturing capability who are clear market leaders
This business has had exponential growth in the last two years and has made multiple local ANZ acquisitions
Work with a visionary executive leadership team who are highly dynamic and supportive
Above market salary which includes a very comfortable base which is negotiable depending on experience + $24,000 car allowance + super + eTag + STI
Further career advancement opportunities on offer in this growing company, the previous incumbent has recently been promoted.

How to Apply

Please click on the "Apply" button to upload your resume for immediate consideration or feel free to reach out to Terence Craig at Six Degrees Executive for a casual career conversation on 0450481815

Six Degrees Executive is the preferred retained recruitment partner to our client on this assignment, any direct applications will be forwarded to Six Degrees for consideration

Six Degrees Executive

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