About SmartSuite

SmartSuite is an enterprise, AI-powered work management platform founded by the original creator of ArcherIRM. We help organizations standardize and scale work across four pillars:

Governance, Risk & Compliance (GRC)
IT & Service Operations
Business Resilience
Enterprise Operations

Today, SmartSuite is trusted by 2,000+ customers in 100+ countries, from high-growth startups to global financial institutions. We’re backed by leading investors including Canapi Ventures, High Alpha, and Sorenson Capital, giving us the resources to scale thoughtfully while still operating like a fast-moving startup.

About The Role

We’re looking for a Revenue Operations Associate to support and execute the operational processes that keep our go-to-market engine running smoothly.

In this role, you’ll work closely with Sales, Finance, and Operations to support the quote-to-cash lifecycle, manage internal sales requests, assist with RFPs and security questionnaires, and help maintain accurate reporting and operational hygiene. You’ll play a key role in ensuring deals move efficiently from quote through billing while supporting internal stakeholders with timely, high-quality execution.

This is a hands-on, execution-focused role with exposure to core revenue operations processes. You’ll partner closely with the VP of Operations and gain experience across sales operations, revenue workflows, and cross-functional collaboration in a growing SaaS environment.

How You’ll Spend Your Time

Support / Assist with the quote-to-cash process, including quotes, contracts, approvals, and handoffs to billing and finance
Execute / Manage incoming internal sales and revenue-related requests through defined workflows and intake processes
Coordinate / Help manage customer-facing diligence requests, including RFPs and security questionnaires, ensuring timely and accurate responses
Maintain / Support sales and revenue reporting by helping ensure data accuracy, CRM hygiene, and operational consistency
Partner / Collaborate with Sales, Finance, and Operations to resolve issues related to billing, receivables, and deal execution
Contribute / Assist with special projects focused on improving sales processes, workflows, and operational efficiency

What You Bring

1–3 years of experience in sales operations, revenue operations, business operations, or a related role (SaaS experience is a plus)
Strong attention to detail and the ability to manage multiple requests and priorities in a fast-paced environment
Comfort working with systems and tools such as CRM platforms, spreadsheets, and workflow or revenue management systems
Clear written and verbal communication skills, especially when coordinating across teams
A willingness to learn and take ownership of assigned processes and workflows
Ability to follow established processes while identifying opportunities to improve efficiency and clarity
A collaborative mindset and comfort working cross-functionally with Sales, Finance, and Operations

How You’ll Raise The Bar

Help improve the efficiency and consistency of quote-to-cash and internal sales workflows
Reduce friction for Sales by ensuring requests, approvals, and documentation are handled accurately and on time
Improve operational visibility through cleaner data, better documentation, and more reliable reporting inputs
Turn recurring questions or issues into clearer processes and documented best practices
Grow your impact over time by taking on increased ownership of revenue operations processes

Why You’ll Love Working at SmartSuite

Gain hands-on experience across revenue operations in a growing SaaS company
Work closely with senior operations leadership and cross-functional teams
Develop a strong foundation in quote-to-cash, sales operations, and internal workflows
Contribute to real operational improvements that directly impact revenue
Build skills and experience with a clear growth path in sales and revenue operations

SmartSuite

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Revenue Operations Associate