About SmartSuite
SmartSuite is an
enterprise, AI-powered work management platform founded by the original creator of ArcherIRM. We help organizations standardize and scale work across four pillars:
- Governance, Risk & Compliance (GRC)
- IT & Service Operations
- Business Resilience
- Enterprise Operations
Today, SmartSuite is trusted by
2,000+ customers in 100+ countries, from high-growth startups to global financial institutions. We’re backed by leading investors including
Canapi Ventures, High Alpha, and Sorenson Capital, giving us the resources to scale thoughtfully while still operating like a fast-moving startup.
About The Role
We’re looking for a
Revenue Operations Associate to support and execute the operational processes that keep our go-to-market engine running smoothly.
In this role, you’ll work closely with Sales, Finance, and Operations to support the quote-to-cash lifecycle, manage internal sales requests, assist with RFPs and security questionnaires, and help maintain accurate reporting and operational hygiene. You’ll play a key role in ensuring deals move efficiently from quote through billing while supporting internal stakeholders with timely, high-quality execution.
This is a hands-on, execution-focused role with exposure to core revenue operations processes. You’ll partner closely with the VP of Operations and gain experience across sales operations, revenue workflows, and cross-functional collaboration in a growing SaaS environment.
How You’ll Spend Your Time
- Support / Assist with the quote-to-cash process, including quotes, contracts, approvals, and handoffs to billing and finance
- Execute / Manage incoming internal sales and revenue-related requests through defined workflows and intake processes
- Coordinate / Help manage customer-facing diligence requests, including RFPs and security questionnaires, ensuring timely and accurate responses
- Maintain / Support sales and revenue reporting by helping ensure data accuracy, CRM hygiene, and operational consistency
- Partner / Collaborate with Sales, Finance, and Operations to resolve issues related to billing, receivables, and deal execution
- Contribute / Assist with special projects focused on improving sales processes, workflows, and operational efficiency
What You Bring
- 1–3 years of experience in sales operations, revenue operations, business operations, or a related role (SaaS experience is a plus)
- Strong attention to detail and the ability to manage multiple requests and priorities in a fast-paced environment
- Comfort working with systems and tools such as CRM platforms, spreadsheets, and workflow or revenue management systems
- Clear written and verbal communication skills, especially when coordinating across teams
- A willingness to learn and take ownership of assigned processes and workflows
- Ability to follow established processes while identifying opportunities to improve efficiency and clarity
- A collaborative mindset and comfort working cross-functionally with Sales, Finance, and Operations
How You’ll Raise The Bar
- Help improve the efficiency and consistency of quote-to-cash and internal sales workflows
- Reduce friction for Sales by ensuring requests, approvals, and documentation are handled accurately and on time
- Improve operational visibility through cleaner data, better documentation, and more reliable reporting inputs
- Turn recurring questions or issues into clearer processes and documented best practices
- Grow your impact over time by taking on increased ownership of revenue operations processes
Why You’ll Love Working at SmartSuite
- Gain hands-on experience across revenue operations in a growing SaaS company
- Work closely with senior operations leadership and cross-functional teams
- Develop a strong foundation in quote-to-cash, sales operations, and internal workflows
- Contribute to real operational improvements that directly impact revenue
- Build skills and experience with a clear growth path in sales and revenue operations
