Key Responsibilities:

1. Client Relationship & Communication Management

Customer Success: Manage customer relationships using CRM software to ensure retention and growth.
Query Resolution: Handle and resolve client queries promptly to maintain professional service standards.
Official Correspondence: Manage and respond to all official company emails professionally.
User Support: Attend user calls on behalf of the Verification Department to assist with account and verification needs.
Post-Sales Support: Ensure effective post-sales support and maintain high levels of client satisfaction.

2. Operational Monitoring & Job Management

Dashboard Oversight: Monitor the dashboard panel to track user activity statuses.
Project Creation: Create, upload, and manage Snapper jobs for various company projects within the panel.
Workflow Tracking: Regularly check Snapper job notifications in the panel to ensure timely task execution.
Active Projects: Manage ongoing project jobs including location coordinate management and job creation.

3. Financial Administration & Data Management

Transaction Handling: Check withdrawal requests and update withdrawal statuses within the system panel.
Record Keeping: Print and maintain transaction receipts and download/file active user documentation.
Sheet Management: Maintain and update a variety of tracking sheets, including:
Invoice Sheets, Withdrawal Summaries, and Payment Sheets (Default/Completed).
Active and In-Review User Request Sheets.

4. Strategic Support & Team Collaboration

Meetings & Contracts: Attend professional meetings and assist in creating and managing contracts.
Project Documentation: Create detailed presentations for ongoing projects to be used for internal and external reviews.
Internal Knowledge: Maintain the Meeting FAQs Sheet to streamline information sharing.
Team Support: Act as a resource for team members, helping to resolve doubts and operational hurdles.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Experience:

Language:

Work Location: In person

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