Harnessing the Power of Data, Together.

The world’s leading enterprises are using Solace’s event streaming and management platform to transform their organizations by harnessing the power of events.

The more quickly an enterprise can get information about events to where it needs to be, the more effectively a business can react to opportunities and improve the customer experience. That’s where an event broker (modern messaging-oriented-middleware) comes in.

Help Us, Help Them, Help You.

By joining our first-class team, you will be helping leading enterprises, including common household brands we all know and love, reach their full potential in this real-time, digital world.

The next time you drive a luxury vehicle, do some online banking, fly in a plane, or order some furniture online, you could be getting a better experience as a direct result of our technology, and your hard work. Wouldn’t that be great!?

Overview

Solace is looking for a Deal Desk Coordinator who loves to learn about technology, is interested in sales operations, and will use that passion and knowledge to work with colleagues to facilitate all sorts of interactions with Solace customers. The successful candidate will help the Solace sales team respond to customer requests for information and requests for proposals. Interact with the Finance and Legal teams to process customer sales orders and complete vendor onboarding processes. Work with the Business Operations team to improve business processes and fulfill other information-related customer requests.

The successful candidate will be a part of Solace’s sales operations team and work seamlessly with the business operations, finance, cybersecurity, human resources, and legal teams to streamline processes for getting the Solace sales team and our customers the information and documents they need when they need them.

In This Role, You Will….

Coordinate the intake and completion of customer-generated requests for proposals (RFPs), requests for information (RFIs), security and vendor questionnaires, and work with a team of colleagues to provide accurate, timely responses.
Review customer orders for Solace products and services and coordinate with the sales, finance, and legal teams to ensure all orders have the correct terms.
Assist the field/sales organization during the customer/contracting lifecycle, from Lead-to-Quote, Contract-to-Order, Booking-to-Renewal/Cross-sell/Up-sell
Ensure and manage data quality in Salesforce for all proposed and closed orders.
Build a database of information to simplify Solace’s response to customer requests for proposals and other requests for information, as well as to assist with Solace’s ISO 27001 annual certification and SOC 2 audit.

What You’ll Bring to the Role

College degree/diploma in Business Administration
Minimum of 5 years of demonstrated work experience in related fields; Software Sales/Software Accounting/Finance/Revenue Recognition/Legal/Sales Planning/Operations or Business Contracting
Excellent written and verbal communication skills
Appetite for growth and continuous education, learning new technologies, skills and processes with a strong tolerance for change
Passion and curiosity in the tech industry, deal desk, and sales operations
People-oriented and capable of working and communicating with employees at all levels of the company
Data-driven mindset, strong analytical skills with demonstrated accuracy and attention to detail
Strong preference for working with technology tools to make processes more efficient, such as Salesforce, DocuSign, CPQ / CLM software, and all Microsoft Office tools (Excel, Word, PowerPoint, etc.)
Ability to exercise independent judgment and ethical decision-making with a minimal amount of supervision
Flexible and open to constant challenge and change within the fast-paced environment of a growing business
Ability to work under pressure with strong attention to detail, effectively multi-task, and adhere to concurrent deadlines

Why You’ll Want to Join Us at Solace

We have an awesome team! You’ll get to work with some of the smartest individuals in the business
We believe in work-life balance and believe it’s important to love what you do
We have adopted a hybrid work model to create an inclusive working environment for everyone
Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
We like to brag about our stellar customer lineup! (https://solace.com/company/customers/)
We are social – we like to keep things simple and fun!
We are one of the top-ranked employers on Glassdoor
We have a sense of humour and make cool videos on cool topics like MITT (https://www.youtube.com/watch?v=7tbcndWb96M) and this! (https://www.youtube.com/watch?v=S5ctc3K_Y8w)

Not sure you meet all the requirements? We still want to hear from you — we know experience comes in all forms, so don't let that hold you back from applying!

We believe that diversity in all of its forms drives innovation and growth, both in business and in life. This is why we strive to create an enriching and safe workplace where you can be who you are. It is only because of you that we can be us.

If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us.

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted. Solace welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Learn more about us & how we are supporting employees, customers & partners during Covid-19 @ Solace (https://solace.com/solace-covid-19-continuity-plan/)

Solace

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