Who we are.

Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry's leading API and Service Mesh Management Platform ("Gloo"). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities.

Solo is a VC-backed company, founded in 2017 by Idit Levine. In 2021, Solo was valued at $1B. Solo's customers are some of the largest in the world, spanning all geographies and industries. Solo's team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, Security, Microservice Applications, Application Modernization, GraphQL, and eBPF.

About the role.

We're looking to bring on support for deal desk and order operations. This person will have the ability to wear many hats and assist with managing finance, legal, and accounting areas of solo's business! While this role is remote, it will be highly visible across the organization, including leadership, and may involve interaction with customers; will need to support EMEA + APJ time zones in addition to the US, particularly during high volume periods such as end-of-fiscal quarter.

Job Description:

Deal Desk / Order Operations (60%)

Front line and sole individual contributor responsible for managing Solo's order operations and inquiries from the Sales organization, including, preparing Order Forms, validating and seeking approvals, issuing license keys, booking deals in Salesforce, and other related tasks
Sheppard the flow of information between organizations, such as Sales, Finance and Legal, as it relates to revenue deals; collaborate closely with Sales Operations and Enablement
Respond to customer questionnaires, RFPs and eventually lead the development of a streamlined process
Coordinate the corresponding signature process
Drive conversations with Sales about deal structure and strategy while balancing the above operational needs of the organization
Analyze sales data and key processes to recommend and implement ways of enhancing the deal desk function

Finance Operations (40%)

Participate in implementing, administering and maintenance of finance and legal technology platforms
Assist with the upkeep of Legal's contract management system, Ironclad, including populating existing contracts with various data fields
May help with data and calculations around commissions or other related metric projects
May assist with the procurement process as time permits
May perform other ad hoc projects and duties as assigned

Job Requirements:

2-5 years of experience in a deal desk, order operations or equivalent role Bachelor's degree in business administration, finance, project management or program management or similar degrees a plus, but not required. If no degree, at least five years of experience working in-house at a company
Experience in-house in a technology company desirable but not required
Experience with procurement tools and/or contract management systems a plus
Must have experience with Salesforce, advanced skills are a plus

What you'll love about Solo.

At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges.

Solo works collaboratively with our customers, partners and open source communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education. Solo uses a unique engagement model with our customers that allows us to quickly make them successful, and continue to work closely with them as their production environments grow.

Solo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Solo.io, Inc.

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