Full-Time Opportunity – Sales Operations Manager – Southpaws, Specialty, Emergency and Referral Hospital

Southpaws - One of Australia’s best-known referral hospitals.

We aim to be the first choice for expert veterinary care. Our teams of veterinary experts ensure that the very best surgical, medical, cancer and critical care is delivered in a professional and comforting environment for pets and their families.

As an Employer

Southpaws is committed to leading the way in creating a workplace that operates the way we believe it should, rather than the way it always has. To help deliver on our goal of becoming an industry employer of choice, we have created career pathways that support year-on-year progression both for your capabilities as a professional, as well as your remuneration.

Southpaws is the only veterinary hospital in Melbourne to have full-time Training & Development and Human Resources Departments on-site. These permanent teams ensure the structure necessary to support people on their personal and professional journeys to fulfil their potential.

Southpaws are proud of our values and look for these positive characteristics in all applicants:

Professionalism
Integrity
Trust
Compassion
Humour
Innovation
Teamwork

The Role

We are seeking a dynamic and experienced Sales Operations Manager to join our team. In this pivotal role, you will be responsible for building, training, and maintaining our sales operations, focusing on both our Clients and RVets. This position is ideal for someone who is passionate about animal care and excels in creating efficient, client-centred sales processes.

Key Responsibilities:

Build:

Develop and codify the sales processes for both Clients and RVets based on our initial framework.
Design and implement the client journey, ensuring a smooth and efficient experience.
Create and deliver training materials, including client nurture sequences and video assets.
Manage a CRM system to track incoming calls/emails from Clients and RVets.
Develop a Ref vet nurture sequence, allowing them to follow the client journey.
Monitor and enhance the conversion rates from initial contact to consultation and procedures.

Train:

Conduct regular training sessions for different teams: Nurses (4 sessions/year), Vets (4 sessions/year), and Reception staff (4 sessions/year).
Ensure that all teams are up-to-date with the latest sales processes and client management techniques.

Maintain:

Uphold strict compliance with the established sales processes.
Manage and ensure team accountability in adhering to these processes.
Continuously evaluate and improve the sales operations to enhance client and Rvet experiences.

Qualifications:

Qualification in Business Administration, Sales, Marketing, or a related field.
Proven experience in sales operations, preferably in the veterinary or healthcare sector.
Strong understanding of CRM systems and sales process management.
Excellent training and communication skills.
Ability to work collaboratively with different teams.
Passionate about animal welfare and client service.

What We Offer:

Competitive salary and benefits package.
A dynamic and supportive work environment.
Opportunities for professional growth and development.
Industry-leading employee discount scheme for family pets
Monthly company-wide social initiatives to support deep, genuine relationships with colleagues
A chance to make a significant impact in the veterinary healthcare industry.

Application Process:

Interested candidates should submit a resume and a cover letter explaining why they are the best fit for this role. Please send your application to HR@southpaws.com.au.

Join us at Southpaws and be a part of a team that is revolutionising veterinary healthcare through exceptional service and care. We look forward to your application!

Southpaws is an Equal Opportunity Employer

Southpaws Specialty, Emergency and Referral Hospital

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