At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.

Recently, SpotOn Has

Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
Earned awards for Great Places to Work and Built In’s Best Places to Work
Earned award for Inc’s Fastest Growing Company in 2023
Rated the top-rated point-of-sale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.

This year, we’re going even bigger—caring hard and moving fast down the path of high growth and positive impact.

That’s where you come in.

The Sales Operations Coordinator will play a critical role in ensuring the efficient execution of the lead management & lead routing strategy for Sales. This role will work closely with Marketing, Field Sales, Inside Sales, and Business Development Representatives. To be successful in this role, an individual must have high levels of attention to detail, the ability to manage multiple requests and deliverables weekly, a positive attitude, and great cross-functional communication skills.

This is a hybrid position located near our Chicago office. Candidate MUST be located in the Chicagoland area to be considered.

Key Responsibilities

Support Sales Leadership and Sales Operations Leadership by providing high-level sales administrative and Salesforce support.
Understand and execute data segmentation and enrichment techniques within Salesforce
Serve as the point of contact for the lead list. This includes reviewing incoming leads, scrubbing for duplicates, and checking for accurate data on the lead
The route leads to the appropriate sales channel based on the source of the lead, the needed treatment of the lead, and the rules of engagement.
Perform routine process checks on lead routing rules and policies
Maintain tracking of lead sources and the applicable rules
Assist in ensuring the data integrity of the customer database & hierarchy
Support implementation of data integrity tool
Follow-up with Field Sales on leads that have not progressed through the sales pipeline

Qualifications

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

Experience with Salesforce, cloud-based territory software, and other sales technology
Strong written and verbal communication skills
Proficient in Google Suite (Google Sheets, Google Docs, and Google Slides)
Detail-oriented and able to maintain a high level of data accuracy
Strong analytical and problem-solving skills
Collaboration skills to work with different teams & stakeholders
Understanding of sales processes, including funnel management and forecasting

Experience Requirements

Minimum of 1-3 years experience with using a CRM, Salesforce, or other sales cloud-based software
Minimum of 2 years experience in a sales operations, sales analytics, billing, or project coordination role.
Experience in a mid to late-stage start-up or established enterprise
Experience in maintaining a customer hierarchy
Experience with ensuring data integrity & accuracy
Ability to implement change management & pivot quickly
Creative and effective problem-solving skills
Experience with CRM database management a plus

Benefits

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

Medical, Dental and Vision Insurance
401k with company match
Restricted Stock Units
Paid vacation, 11 company holidays, sick time, and volunteer time off
Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
Monthly cell phone and internet stipend
Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
for those enrolled in the Anthem plan

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

SpotOn

New Jobs

Sales Operations Coordinator