Job function

Designation

Level

Employment Type

Experience level

Workplace Type

Onsite

Location

Hyderabad, India - 500003

Must have skills

co-ordination

written and verbal communication

organization

attention to detail

task ownership

Excel / Google Sheets

Qualifications

Job role

Maintain a centralized issue tracker covering Finance, HR, Operations, Product, and Customerrelated items
Log issues with clearly defined owners, priority levels, and target closure dates

• Regularly follow up with internal teams and update issue status • Coordinate closely with customer-facing teams to track:

o Customer-reported issues

o Delivery or implementation gaps

o Customer escalations and commitments

Proactively identify delays, risks, or blockers and escalate them to the reporting manager
Coordinate with Finance on: o Invoices and payments o Expenses o Compliance-related timelines
Track HR-related activities, including: o Hiring and onboarding updates o Payroll or employee queries o Employee exits and related documentation
Prepare daily and weekly status reports, pending issue summaries, and escalation notes
Maintain organized documentation, trackers, and records for audit and reference

Mandatory Skills

Strong follow-up and coordination skills with the ability to drive closure
Clear written and verbal communication with internal teams and customer-facing stakeholders
High level of organization, attention to detail, and task ownership
Ability to track multiple issues simultaneously and manage priorities effectively
Basic working knowledge of Excel / Google Sheets (trackers, status updates, simple reports)
Professional handling of sensitive internal and customer information
Ability to identify delays, risks, or blockers and escalate appropriately
Willingness to learn, adapt quickly, and take end-to-end responsibility

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