- Maintain a centralized issue tracker covering Finance, HR, Operations, Product, and Customerrelated items
- Log issues with clearly defined owners, priority levels, and target closure dates
• Regularly follow up with internal teams and update issue status • Coordinate closely with customer-facing teams to track:
o Customer-reported issues
o Delivery or implementation gaps
o Customer escalations and commitments
- Proactively identify delays, risks, or blockers and escalate them to the reporting manager
- Coordinate with Finance on: o Invoices and payments o Expenses o Compliance-related timelines
- Track HR-related activities, including: o Hiring and onboarding updates o Payroll or employee queries o Employee exits and related documentation
- Prepare daily and weekly status reports, pending issue summaries, and escalation notes
- Maintain organized documentation, trackers, and records for audit and reference
Mandatory Skills
- Strong follow-up and coordination skills with the ability to drive closure
- Clear written and verbal communication with internal teams and customer-facing stakeholders
- High level of organization, attention to detail, and task ownership
- Ability to track multiple issues simultaneously and manage priorities effectively
- Basic working knowledge of Excel / Google Sheets (trackers, status updates, simple reports)
- Professional handling of sensitive internal and customer information
- Ability to identify delays, risks, or blockers and escalate appropriately
- Willingness to learn, adapt quickly, and take end-to-end responsibility
