Job Summary:

We are looking for a highly organised, proactive, and communication-strong professional to manage our complete sales communication and order operations cycle. This role involves handling client enquiries, coordinating order processing, managing internal follow-ups, and ensuring smooth communication between clients, production, and logistics.

Key Responsibilities:

Client Communication & Relationship Handling

Handle all incoming enquiries via email, WhatsApp, phone, and sellers.
Respond promptly and professionally to clients, designers, and architects.
Provide product information confidently after training.
Manage follow-ups, reminders, and client updates through the CRM.

Order Processing & Coordination

Receive client orders via email and process them accurately.
Create and send Proforma invoices/Tax invoices to clients.
Track payment status and ensure timely order confirmation.
Coordinate with the production team to ensure timelines are met.
Track order status daily and update clients as required.

Dispatch, Logistics & After-Sales

Coordinate with logistics for dispatches and pickups.
Share dispatch updates & tracking details with clients on time.
Confirm delivery status and ensure smooth completion.
Send warranty cards, installation guidelines, and any after-sales support required.

Internal Operations & Documentation

Maintain all CRM entries, follow-up logs, and order records.
Organise email communication and ensure no enquiry is missed.
Prepare weekly reports on queries received, orders processed, and pending tasks.

Experience

4–5 years of experience in sales coordination, customer relationship, inside sales, or order management.
Experience handling email-based and WhatsApp-based client communication.
Experience coordinating with production, logistics, or operations teams (preferred).

Skills

Strong verbal & written communication skills (fluent English).
Extremely organised and detail-oriented.
Comfortable handling multitasking and time-sensitive follow-ups.
Confident phone communication with clients and professionals.
CRM usage knowledge (Zoho/HubSpot/any).
Understanding of invoices, dispatches, and basic order flow.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Leave encashment
Paid time off

Work Location: In person

Stem Interiors LLP

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