About Us

Stenson Tamaddon is a technology-enabled financial services firm that helps companies identify, comply with, and maximize incentives from tax credit and economic relief programs.

Our core values of Professionalism, Impact and Innovation drive our everyday culture, our passion for providing high touch services, optimal client results and cutting-edge technology.

About You

We are looking for a Sales Operations Analyst to join our team and support our sales organization. The Sales Operations Analyst is responsible for driving effectiveness, efficiency, and productivity of the sales team. You will be responsible for continuously improving and safeguarding our sales process to make sure clients and account executives have a frictionless experience.

You'll work with the sales team to develop accurate commissions calculations, special project payouts, contract lifecycle management, and sales rep cadences including forecasting and efficiency metrics.

This role is highly detail oriented, and it is expected that you can manage key details of multiple clients at once.

Responsibilities

Refine the document collection process between clients
Own the technical implementation of Zoho CRM and ensure all data records are authoritative
Handle projects to enhance sales process, improve business processes, and think holistically about the value chain of the sales org
Handle sales escalations and manage expectations
Handle internal department escalations with respect to a client
Find improvements in the sales process and think outside the box to help the sales team manage their operational work
Be able to uphold high standards of security and work with sensitive client information
Work with sales leaders to identify areas of improvement where sales bandwidth can be created and align day to day work to departmental goals
Drive effectiveness, improve efficiencies, and expanding productivity of the sales organization
Analyze closed/won deals for data integrity
Calculate monthly commissions and submit to Sales Leadership for review
Report on Sales Rep and Business Development Rep activity and efficiency

Qualifications

Strong Analytical skills & detail orientated
Be able to thrive in a sales & ops environment and understand the needs of salespersons
Be able to be customer facing and speak to customers
Excellent written and verbal communication skills
Have experience improving business processes
Have experience working with Zoho, Salesforce or any other enterprise CRM
Have experience working with multiple clients at once

Stenson Tamaddon

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Sales Operations Analyst