Director of Sales Operations

📍 Dobbs Ferry, NY | In-Office (Mon–Fri)

Starting at $100K + Bonus (based on experience)

Overview

Sun Scientific is seeking a Director of Sales Operations to build, optimize, and scale the operational backbone of our sales organization. This role is ideal for someone with a software engineering, process control, or technical operations background who thrives on creating structure, improving systems, and driving measurable impact.

You will partner closely with Sales, Operations, and Leadership to design scalable processes, improve data integrity, and enable revenue growth through disciplined execution. This is a hands-on, high-impact role for a self-starter who is motivated to make a difference in a Medical Device start-up company.

Core Responsibilities

Design, implement, and continuously improve Sales Operations processes to support growth and efficiency
Analyze existing workflows, systems, and data to identify opportunities for process optimization and automation
Develop and maintain sales process documentation, SOPs, and process maps
Own and optimize core sales systems (CRM, forecasting tools, reporting, and integrations)
Partner with Sales Leadership to improve forecasting accuracy, pipeline management, and performance metrics
Collaborate cross-functionally with Operations and Finance to ensure end-to-end alignment
Define, plan, and support testing cycles for new processes, tools, or system enhancements
Establish KPIs and dashboards to drive accountability and data-driven decision making

Core Competencies

Sales Operations expertise including CRM management, forecasting, pipeline analysis, territory planning, and reporting
Strong understanding of order-to-cash (OTC) processes and cross-functional dependencies
Process improvement and operational excellence mindset, grounded in technical or engineering principles
Ability to translate business needs into scalable system and process solutions
Experience working with system implementations, configurations, and process redesign
Strong analytical skills with the ability to connect data to business outcomes

Qualifications

Background in software engineering, process control, operations engineering, or a related technical field
Minimum 3 years of experience in Sales Operations, Operations, Process Improvement, or similar roles
Proven ability to work independently, take ownership, and drive initiatives from concept to execution
Strong communication skills with the ability to collaborate across business and technical teams
Experience in regulated, manufacturing, or technical environments is a plus

What Success Looks Like

Sales teams are enabled with clear processes, reliable data, and scalable systems
Forecasting and pipeline visibility improve measurably
Manual work is reduced through smarter processes and automation
Sales and Operations operate with stronger alignment and accountability

Sun Scientific, Inc.

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Director of Sales Operations