The Company:

Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&D centers, it ranks among the global leaders in clean energy. Guided by its mission “Clean power for all,” Sungrow continues to drive innovation and global sustainability.

IT Business Operations Analyst:

The IT Business Operations Analyst supports the operational efficiency and strategic alignment of Sungrow USA’s IT department. This role focuses on internal communications, SOP documentation, project coordination, and process improvement. Additionally, the analyst plays a key role in Business Relationship Management (BRM) by fostering collaboration between IT and business units to ensure IT services meet evolving organizational needs. Reviewing company policies, procedures, and functions to find areas of improvement, optimizing business processes and supporting operational efficiency initiatives. The position offers the opportunity to work closely with cross-functional teams, contributing to data-driven decision-making that drives the growth and success of our organization.

Essential Duties and Responsibilities: • Forge strategic IT–business partnerships to drive alignment and collaboration • Implement ITIL-aligned BRM to enhance collaboration and IT service delivery • Document business requirements to align IT solutions with organizational goals • Drive feedback loops to improve IT service quality and user experience • Create clear IT communications, updates, and announcements • Support change management for smooth adoption of new processes and technologies • Apply project management methodologies to plan, execute, and monitor IT projects • Coordinate cross-functional teams for seamless collaboration • Track project milestones to ensure timely delivery • Optimize resource allocation for efficient utilization • Prepare accurate reports to inform stakeholders and guide decisions • Build dashboards for real-time visibility and transparency • Identify process improvement opportunities to boost efficiency • Analyze operational data for trends and actionable insights • Support ISO 27001, SOC 2, and related compliance initiatives • Assist with audit preparation for regulatory readiness • Create knowledge base articles and deliver user training to improve IT adoption • Develop standardized IT SOPs for consistency and efficiency • Provide backup support for the service desk • Document and publish escalation paths for timely issue resolution • Collaborate with engineers to streamline processes and improve efficiency

Minimum Requirements: • 0-2 years of experience in business operations, analysis, or a related role • Strong analytical and problem-solving skills with attention to detail • Proficient in Microsoft Excel and familiar with data visualization tools • Excellent communication skills with the ability to translate technical concepts into actionable insights • Strong technical writing skills for creating clear and comprehensive documentation

Education or Desired License and Certificates: • Bachelor’s degree or equivalent experience • Certifications such as ITIL 4 Foundation, CBAP, PMP/CAPM, CSM, CompTIA Project+, or Power BI Data Analyst (preferred, not required)

Competencies • Technical Skills: Proficiency in Microsoft Excel (pivot tables, VLOOKUP), experience with data visualization tools (Tableau, Power BI) • Soft Skills: Strong verbal and written communication, adaptability, proactive problem-solving, collaborative mindset

Travel 5%-20%

Work Location and Status: • Full time, hybrid to any Sungrow USA office in Phoenix, Costa Mesa, or Houston • No visa sponsorship

Compensation: • Compensation commensurate with experience • Competitive salary and annual bonus eligibility • Comprehensive benefits package including health, dental, vision, and retirement plans • Strong personal and company growth opportunities

Sungrow Power Supply Co., Ltd.

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IT Business Operations Analyst