Job Purpose

The SXSW Sales Group is seeking a motivated Sales Operations Coordinator passionate about providing a stellar client experience. This role will support our team of Account Managers by focusing on quality customer service and maintaining adequate internal processes and workflows. A successful candidate is a self-sufficient, detail-oriented team player who contributes to the overall success and efficiency of the Sales Group. We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and align with SXSW's mission of helping creative people achieve their goals.

Duties & Responsibilities

Responsibilities include but are not limited to:

Oversee the Sales department's email inbox and respond to inquiries.
Complete the onboard & exit checklists for Sales Group staff members whenever necessary.
Coordinate the bi-weekly Sales Group meeting agenda.
Track, maintain, and disseminate departmental and office-wide processes and deadlines for the team.
Coordinate critical client calls and site visits.
Support the creation of client-facing materials and sales enablement documents.
Act as the insurance liaison for the Sales Group. Responsible for fielding all client insurance questions and ensuring that Certificates of Insurance are collected and filed accordingly.
Support sales tech projects and serve as the primary point of contact for client inquiries. Responsible for working closely with the Sales Operations, Tech, and Innovation teams to troubleshoot technical questions and issues.
Maintain various sales tech platforms, including Airtable and FileMaker.
Submit all confirmed sales client events to the appropriate database to be published on the SXSW Schedule.
Coordinate onsite preparation for Sales Group staff. Responsible for collecting and submitting all tech production equipment requests, show phone & walkie-talkie requests, and parking requests.
Coordinate onsite preparation for the sales client help desk. Responsible for creating all resource materials and training Sales staff on relevant processes and workflows.
Support the collection of post-event data for client recap reports.

Qualifications & Skills

Knowledge of industries represented at the SXSW and a passion for working with the creative community.
In-depth knowledge of Airtable, GSuite, Hubspot, and FileMaker is desired.
Exceptional written, oral, and interpersonal communication skills, possessing a keen ability to effectively communicate across internal teams, clients, vendors, temporary field staff, and personnel.
Ability to manage multiple high-volume email inboxes.
Proficiency in gathering and organizing information with a solid attention to detail.
Ability to multitask, be agile, and adapt to evolving deadlines and priorities
Demonstrated growth mindset, willingness to develop professionally, and learn new skills to achieve KPIs.
Self-starter with excellent follow-through ability - highly motivated individual who can work independently with minimal supervision.
Ability to demonstrate successful experience in highly organizational and detail-oriented positions.

Work Location & Schedule

The position is located in Austin, Texas. Core business office hours are Mon-Fri, 10 am—6 pm. Staff must be available to work additional hours onsite during the event in March. SXSW has a hybrid office policy; staff will be expected to be in the office two to three days weekly.

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Sales Operations Coordinator