Job Description : Sales Ops Analyst

System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness. For over 20 years, our focus on becoming a trusted partner to each client has allowed us to become a $140MM+ company with a pool of over 800 associates who cover the full spectrum of IT expertise. We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.

Why System Soft Technologies?

At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people. Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future. By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals. This keeps us nimble, ahead of the competition, and on top of our industry. Our continued success begins with you.

Responsibilities:

Onboarding

Meet with Consulting Services Leadership weekly
Escalation point for issues on timecards, audits, customer service on billing, exception processes
Occasionally participate in pulling data for customer audits
Develop audit schedule and host audit launch calls for those involved
Training for onboarding process to field – re-implemented in new hire program
Cross training – audits, contracts, third parties, specific client requirements
OT – determination and additional issue of how this is spelled out on contracts
Documenting SOPs for the team and streamline processes
Tracking and reporting of data for onboarding and audits
Tracking of hours and timecards (as well as monitoring signed timecards)
Tracking/Reporting of Revenues and Margins generated by CS
Generate needed input for commissions information
POC and Auditor for customer billing/invoicing and
Communication and exceptions for the field- need approval process for contracts and other exceptions

Operations:

Weekly meetings with Internal Stake Holders
Own tasks for Client Support Specialist requests
Training to the field on compliance/process issues
Interaction with Account Executive team on compliance/process issues
Interaction with RM’s on compliance/process issues
Develop daily & weekly activity reporting for Time Keeping systems
Guidance on OT laws at submission
Escalation for exceptions for OT Work Orders
Enhancements to Records/questions – weekly
Approval for new equipment for users in question

Qualifications/Skills:

Bachelor’s degree.
4 years of experience in Customer Service, Administration, or Sales Operations.
2-3 years of experience with CRM, preferably Microsoft Dynamics
Advanced MS Office Suite experience, primarily MS Word and MS Excel
Should have excellent verbal and written communication skills and be able to work with associates at all levels within the organization.
Strong facilitation and presentation skills
Strong interpersonal skills and excellent listening skills.
Ability to be self-directed and a self-starter.

System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals. If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us at talent.acquisition@sstech.us.

System Soft Technologies

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