Head of Revenue Operations

What We Do: AI Service Management (AISM):

My client offers the world's first AI-driven service experience solution that automates

operations and support for IT, Sales, and customer service, making businesses and

customers successful by offering consumer-like self-service resolutions to users. My client's

fast-tracks the digital transformation journey with user and service behavioral

intelligence that drives end-to-end automation of tasks, actions, and business

processes. My client is a top-tier, VC-funded headquartered in Palo Alto, Calif., and a

strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and

Salesforce.

My Client has received numerous recognitions, including the following: Forbes AI50; CNBC

Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator;

CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot

Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team based in the Bay Area. . We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

In this role:

You will work closely with sales and marketing, and senior management to facilitate our

rapid growth. Additionally, you will have ownership of the day-to-day process. You will

also facilitate communications across the organization, delivering insightful analyses

and reports to internal and external parties.

 Manage and develop a world-class Sales and Marketing Operations function in a

scaling growth company.

 Build and oversee systems and data administration and recommend tools to

improve data quality, analysis, and reporting. High mindset for full automation

and scale.

 Design, manage and provide insights on key performance indicators across

various segments, geographies, and go-to-market teams.

 Oversee day-to-day sales and marketing operations including pipeline

management, sales forecasting and another rhythm of business processes.

 Influence and drive better decisions and strategy by operating as a thought

partner to the go-to-market leadership team on business drivers - i.e., coverage

model, customer segmentation, quota-setting, rep productivity, territory planning,

unit economics, etc

 Evolve the sales coverage model, sales incentive design, account planning, and

order to cash process.

 Develop and establish a high-quality, predictable and repeatable cadence of

forecasting, rhythm of business reviews and strategic planning to help the

company discover insights and drive accountability.

 Partner with sales and marketing leadership to scope and implement operational

and technical improvements to drive sales execution.

 Identify, evaluate and execute on opportunities for sales process improvement.

 Partner with Finance to support sales incentives plan design and administration.

 Drive best practices to increase sales efficiency and effectiveness via the deal

desk and provide guidance to sales and management on financial implications of

terms.

 Attract, empower, retain, and develop the talent we need to accomplish the

above.

What You Will Bring

 10+ years working experience and 5+ years leadership experience preferred.

 High mindset for full automation and scale. Good working knowledge of

integrations and tool set from end-to-end funnel

 Ability to communicate complex concepts and quantitative insights concisely with

actionable next steps.

 Strong executive presence with ability to manage through high-intensity, high-

pressure scenarios.

 Ability to manage complex, cross-functional projects and see them through

completion at a high level of quality.

 Ability to create effective relationships, influence and collaborate internally and

externally at all organizational levels.

 Strong organizational skills with attention to detail.

 Fast-paced / bias towards immediate actions and results.

 Experience managing teams - motivating, growing and achieving results.

 B2B SaaS experience preferred.

 Bachelor’s degree in business or technology discipline; MBA preferred.

Essential Functions:

 Manage dashboards and build revenue forecasts so teams can easily

understand the business trend and meet goals. Creates and analyzes reports

detailing pipelines, lead flow and SLAs, forecasts, productivity, quota attainment,

or other sales metrics. Partner with the Finance team to ensure accurate, timely

forecasting and analytics

 Presentation skills - Must be able to present and share data in a polished,

meaningful way, whether its a quick email, in-depth report, or presentation deck.

Must communicate it in a clear, engaging manner. Must have experience in

presenting to C-level executives.

 Relationship-building: Cross-functionally build trust with other departments and

create relationships

 Experience in leading a team through major change initiatives

 Partner with leadership to strategize, operationalize, and analyze the impact of

business initiatives

 Lead and direct the Sales Operations Team and encourage continuous learning

 Establishes departmental policies, practices, and procedures that have a

significant impact on the department

 Oversees existing applications related to salesforce operations or automation

About Us:

Techaxis is a US based firm which specializes in discovering, engaging and placing top talent globally, for full time or contract positions in leadership and mid to senior level positions for companies in the technology, healthcare, energy and education space.

Equal Opportunities Employers

Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, colour, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our clients are treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices are administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.

Techaxis, Inc

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