Business Operations Specialist for a renowned BPO in Navi Mumbai
Must be willing to work in the night shift
Excellent salary package with other perks

Our client, a leading global BPO services provider, is looking for experienced professionals in BPO operations. This role is based in Navi Mumbai and involves working night shifts.

As an Operations Business Partner, your responsibilities include but not limited to:

Analysing operational challenges and opportunities (business processes) to identify improvement areas.
Driving solutions to enhance operational scalability and ensure compliance.
Supporting client relationship management and maintaining high-quality service delivery

Skills and Experience required for the role:

Minimum 2 years of experience in operations, Work Force Management(WFM), or site operations in a BPO environment
Experience working on sales-related projects is a plus
Basic knowledge of CRM and/or consulting implementation
Experience in supporting people and client relationships
Familiarity with project management tools, methodologies, and best practices
Proficiency in using MS Excel
Ability to support multiple programs/projects in an enterprise environment
Experience working with cross-functional teams such as IT, Sales, Marketing, Finance, and Legal is a plus

If you are keen and available, please email your CV to suresh@techinduct.com. Otherwise, kindly refer someone for the role and win a referral fee.

Techinduct Services Pvt. Ltd

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