Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

The Opportunity

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

As the Director of Sales Operations for US Group Health (USGH), you will work alongside the Senior Vice President of Sales Operations & Performance (USGH) and act as strategic advisor for one of the largest businesses within Teladoc Health. Your responsibilities will include identifying, monitoring, and leading cross market and cross functional organizational strategies which drive USGH growth and business effectiveness.

The ideal candidate is an accomplished business leader with a rare ability to blend technical and creative disciplines. They are highly skilled in analyzing large datasets, deriving business conclusions, and illustrating findings in a visual format that effectively conveys insights with context. They will lead business processes and will be looked upon to support the organization by creatively and enthusiastically managing multiple simultaneous projects in a fast-paced environment. Additionally, the ideal candidate should have competencies in financial analysis and modeling, communications and organizational effectiveness, strategic thinking, and content creation by way of deep understanding of the business performance and growth expectations. The ideal candidate should also be:

Organized, resourceful, creative, energetic, and focused
Exceptional at communicating across all levels and with all stakeholders
Interested in working within high functioning teams and willing to roll-up their sleeves
Keenly resilient and driven to action

Responsibilities

Manages the development of complex, strategic data analysis through integration of data from a variety of internal and external information sources.
Develop key performance metrics and dashboards that help sales and marketing management focus on performance drivers.
Responsible for collection and analysis of sales tools and deliverables associated with this data, but not limited to: reports, presentations, dashboards, and infographics.
Creation of reports and analysis of sales performance and metrics for executive management, and others as required.
Proven ability to problem-solve, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions
Strong management and leadership skills, with the ability to enthusiastically engage and motivate others.
Proactively identify gaps and play the hub for USGH enabling quicker more efficient decision making
Own the roll up OPEX budget- tracking from each market including headcount and liaison monthly with HR and Finance
Act as a sounding board to senior leadership on matters of strategy, team efficiency, and operations

Candidate Profile

8+ years of experience in quantitative analysis in strategic/marketing/sales planning or similar experience. MBA preferred.
Health care experience
Sales operations experience is required
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Visio, Access), and SQL or other database tools for research and analysis.
Demonstrated experience with Salesforce
Proven aptitude for building systematic solutions to multidisciplinary business problems
Proven quantitative skills, experience building reports and analyzing data to drive business decisions that results in increased interest, response, relationships, and revenue
Attention to detail, organizational and problem-solving skills and a data-driven mindset
Experience working in software technology, and a thorough understanding of marketing, finance and sales cycles
Outstanding facilitation, collaboration, and influencing skills
Effective interpersonal skills and strong executive presentation development and delivery skills

The base salary range for this position is $140,000 - $150,000. In addition to a base salary, this position is eligible for commission, RSU’s, and benefits (subject to eligibility requirements) listed here: 2023 Benefits Summary . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.

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