There are a lot of job descriptions out there for Sales Operations Coordinator positions that all say the same thing.

WARNING: Ours might be one of them. So before we get into what we're looking for, let's talk a little about who we are at TeleCloud and hopefully why you'll want to join us.

We're a regional team of 20+ very talented people. And yes, if you are wondering, we are humble too. We value relationships over transactions.

Fun fact: Over 15,000 users and 500 businesses are using our TeleCloud UCaaS platform!

We like to say “Our technology is in the Cloud but our people's feet are on the ground.” We're driven by a few core values that ensure we're being excellent to both our customers and our team. Relationships matter, but it's our commitment to individually bettering ourselves that drives the company forward. Working with us, you will find yourself part of a close-knit and energetic environment where you'll develop your industry knowledge as you contribute directly to company growth.

We are looking for a Sr. Sales Operations Coordinator who thrives in a fast-paced environment and will be able to provide overall assistance and support to the TeleCloud sales & operations department. A successful Sales Operations Coordinator will enable the sales team to increase productivity and accuracy by assuming responsibility for sales support activities, and the organization and optimization of HubSpot.

This position will be hybrid: in our Morristown, NJ office 3x per week, and working from home 2x per week.

Areas of Responsibility

Communication coordination and calendar management, which includes coordinating sales inquiries, cross-departmental communications between sales, operations, and external customers.
CRM organization and optimization, which includes: ensuring data accuracy within HubSpot (our CRM) for active customers, contacts, prospects, and deals; keeping track of all sales leads; running and preparing accurate sales reports and dashboards.
Assist with proposal creation, which includes: client credit checks, sourcing and comparing quotes and performing telecom carrier bill analysis, and preparing client facing proposals and presentations in Microsoft Word and PowerPoint.
Telecom carrier services, quotes and deal registration which includes: sourcing and creating quotes for a variety of telecom products and services, as well as fulfilling quote requests that come inbound from operations (e.g. communicate, prepare, and present MAC add-on quotes to customers), and work with quoting system (quoter.com) to ensure accuracy in pricing and nomenclature.
Creating customer onboarding workbooks, which includes taking all the necessary sales information from new orders to fulfill sales workbooks accurately.

Requirements

2+ years of experience in a sales coordination, administration, and/or operations position
Bachelor’s degree
High familiarity with CRM systems (we use Hubspot)
Strong skills in Microsoft Word and PowerPoint
Excellent quantitative and qualitative problem-solving skills
Excellent attention to detail, follow-through, and resourcefulness
Ability to work successfully across teams, coordinate across multiple stakeholders and projects
Interest in a fast-paced environment with a willingness to lend a helping hand wherever needed
Able to work out of our Morristown, NJ office up to 3 times per week

Bonus Points

Significant experience and expertise in HubSpot
Experience working within telecommunications (UCaaS / VoIP) and/or an IT services / MSP (managed services provider) environment

Benefits

Salary: $70,000 to $80,000 with bonus plan totalling $85,000 to $95,000 in on target earnings
Health and Dental Insurance
Life Insurance
Vacation and Sick Leave
401K with company match
A close-knit, family-oriented, and energetic work environment
Being part of a consistently growing and fast-paced team, with a commitment to continuous development

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TeleCloud

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Sr. Sales Operations Coordinator