About Us

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Innovative - All ideas matters
Inclusive - Everyone is Included and everyone wins
We work hard and party even harder.

Qualifications:

Ideally six sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment
Proficiency in Google Data Studio,Google Sheets - pivot tables, conditional formatting, vlookups, etc...
Experience in statistical analysis
Responsible for putting together reporting framework and business review presentations from a data perspective
Responsible for managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Has worked in Business Process Outsourcing and is used to a very fast paced environment.

Responsibilities

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave ,medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Weekly Friday Night Drinks / Social,Trivia Nights,Games evenings and Movie Outings.
Medical and Dental benefits,Employee Family Assistance Programs, Rewards & Recognitions programs.

Schedule:

Fixed schedule Monday to Friday 9 am to 6 pm
Office based job

Location:

Candidates are advised to be within travel distance from our primary location Yonge & Eglinton

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Teleperformance

New Jobs

Data Analyst- Sales Operations