About the Role :

You are responsible for building relationships and becoming a trusted advisor to senior business leaders and their organisations by providing comprehensive and professional business planning guidance and in-depth analytics and reporting with the objective to drive optimal business performance and results.

You will be playing a pivotal role in orchestrating end-to-end activities in providing sales analytics, tracking and reporting support, including regional sales cadence, sales targeting and regular business performance reviews.

You will work effectively across cross functional teams to drive key initiatives and regional inputs to improve the business performance of the organisation.

As a Business Operations Senior Specialist, you draw on your breadth of knowledge and expertise across Business Performance management to deliver on the following responsibilities:

Key Responsibilities:

Lead components of and contributes to the delivery of short to medium term strategic and
tactical initiatives that have a significant degree of impact for the business
Collaborate and leverages multiple stakeholders across the business to ensure alignment on key performance metrics, projects and initiatives.
Determine and drive compliance with operational KPI's and performance metrics to ensure practices and deliverables are aligned with Telstra's strategic objectives
Identify and raise risks and issues that could impact the execution of strategic and operational critical initiatives
Apply a breadth of knowledge of business operations to actively contribute and provide input
into annual and quarterly planning sessions, monthly business reviews and other crucial cadences
to enable customer, financial and operations KPIs are met
Support innovation and continuous improvement by monitoring, analysing and reporting on key performance dashboards to provide actionable insights and recommendations to guide operational effectiveness and efficiency
Leverage strong communication skills to present and articulate data insights and propose
recommendations to senior stakeholders and executives
Apply appropriate problem-solving and analytical tools and techniques such as root cause and
gap analysis, and feasibility studies to identify opportunities and strategies to improve operational
efficiency and performance
Leverage sound business knowledge to analyse business performance and provide forecasts on
operational metrics
Gather information and feedback about business processes to support discussions of current state processes and to support exploration of flow-on impacts of proposed changes to current state arrangements

Key Skills/ Technical Expertise :

Experience in business analytics or sales operations (or related business function) in B2B firms, preferably in Telco or Technology companies
Strong critical thinking, analytical and problem solving abilities
Proficiency in business intelligence reporting, performance tracking and trend analysis
Commercial acumen
Strong senior stakeholder management and executive presentation skills, including Microsoft PowerPoint
Strong leadership skills
Effective communications skills (written and verbal), with proven abilities to influence
High level of fluency and presentation skills in English
Project management experience
Experience in dashboard reporting, analytics and visualization with strong skills in Microsoft Excel, Alteryx, Power BI or Tableau
Bachelor's degree in Business Administration, Statistics, Computer Science, Finance & Accounting or related topics

Desired Skills and Experience

Critical thinking

Analytical and problem solving

senior stakeholder management

executive presentation skills

Project management skills

Dashboard reporting, analytics and visualization with strong skills in Microsoft Excel, Alteryx, Power BI or Tableau

Telstra

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Business Operations Senior Specialist