Director of Business Operations - Program Enterprise

Pay range and compensation package

Compensation: $100,000.00 - $120,000.00 / annual

What We Offer:

Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%.
Comprehensive Medical and Dental Benefits.
Paid Time Off: Personal, Vacation & Sick; Paid Holidays.

About the Company

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years, we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives. At The Arc Mercer, we don't just talk about change - we build it. Our mission-driven team thrives on innovation, inclusivity, and impact.

About the Role

***This is not a Marketing or Fund Raising role***

This is a rare opportunity for a true entrepreneur at heart—someone who has owned or operated a business, franchise or led a Business Operations Unit. The ideal candidate thrives when given autonomy, accountability, and the chance to build something meaningful. You will lead a mission‑aligned, revenue‑generating program within the larger organization serving adults with developmental disabilities. Think of it as running your own business, but with a social impact engine behind you.

Responsibilities

Business Operations – 70%
Oversee daily business operations for revenue generating business units that function like enterprises within the larger organization.
Develop and implement operational systems that ensure efficiency, quality, and compliance.
Drive entrepreneurial growth by identifying new service opportunities and improving existing offerings.
Lead and manage multi‑site operations to ensure consistent, high‑quality service delivery
Develop and implement operational strategies, KPIs, and performance standards
Oversee workforce planning, scheduling, and labor optimization

Budget & Financial Management – 20%
Develop and manage program budgets with a focus on sustainability and growth.
Monitor financial performance and adjust operational strategies to meet revenue targets.
Ensure responsible resource allocation aligned with organizational goals.
Client Facing & Bid Proposals – 10%
Prepare competitive bid proposals for service contracts and partnership opportunities.
Collaborate with leadership to evaluate feasibility, pricing, and strategic fit.

Qualifications

Experience owning or operating a business or franchise.
Heavy Business Operations background.
Strong entrepreneurial mindset with a passion for building and improving systems.
Proven change agent who thrives in environments that require innovation and adaptability.

Preferred Skills

Experience in the following areas will be beneficial: Food Service, Landscaping, Janitorial services, Fulfillment and/or Document Imaging.

Equal Opportunity Statement

The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Have Questions? Email us at recruiter@arcmercer.org or call 609-477-9806 for more information.

We are committed to providing an inclusive and accessible hiring process. If you require a reasonable accommodation or assistance with your application, please contact us at accommodations@arcmercer.org.

Pre-Employment Requirements: All offers of employment are contingent upon the successful completion of a background check, drug screening, physical exam, PPD test, and verification of an acceptable driving record.

The Arc Mercer

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Director of Business Operations