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Business Operations Manager

The Arc Mercer • Full-time • Ewing, NJ, US • $85k - $105k / year • 4w ago

The Arc Mercer Ewing, New Jersey, United States (On-site)

Title: Business Operations Manager

Compensation: $85,000–$105,000 annually

Employment Type: Full-Time, Exempt (100% On-Site)

Reports To: Director of Business Operations

What We Offer

One of the top 401(k) plans in the industry, including a 5% employer contribution plus a 6% match (11% total)
Comprehensive medical and dental benefits
Paid time off, including personal, vacation, and sick time
Paid holidays

Who We Are

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County.

About the Role

90% - Front Line/Hands-on Business Operations Management

10% - Participate in Budget Management, Contracts & Procurement

***This is not an Accounting/Finance Role***

The Business Operations Manager is a critical, execution‑focused role responsible for ensuring that organizational processes across different social enterprise business lines are carried out accurately, consistently, and in alignment with established SOPs. This position reports directly to the Director of Business Operations, who sets the strategic direction. Your role is to be the “eyes and ears on the ground” to make sure those strategies are implemented effectively.

In addition to other services, The Arc specializes in the employment of adults with developmental disabilities. We operate several social enterprise lines of business such as:

Commercial Cleaning
Food Services
Document Shredding Services
Assembly and Fulfillment Services

This role would align as the Operations Manager with each business unit for SOP/Process implementation and improvement.

This is a great opportunity for a hands‑on operations professional who enjoys organizing information, improving workflows, supporting managers, and keeping complex processes running smoothly across multiple departments.

Key Responsibilities

Ensure that SOPs created by the Director of Business Operations are being implemented and consistently followed across departments
Train staff on new or updated operational procedures
Monitor compliance with workflows and escalate issues when processes are not being followed
Identify day‑to‑day operational gaps and recommend/implement practical improvements
Ensure Compliance
Ensure Quality
Ensure quality Customer Relationships
Highlight Best Practices
Support the Director of Business Operations

Contracts Management & Procurement

Participate in contract management, compliance, and renewals
Strengthen procurement processes to improve efficiency, transparency, and alignment with organizational goals
Advise leadership on operational improvements, resource allocation, and staffing structures

Qualifications

***Critical Thinking Skills***
Hands-on Business Operations leadership experience.
Strong organizational skills and attention to detail
Ability to manage multiple workflows, deadlines, and documentation requirements
Comfortable working with front‑line managers and supporting them in following established processes
Clear communicator who can explain procedures and ensure consistent implementation
Proficiency with spreadsheets, budget tracking tools, and document management systems

Why Join Us? At The Arc Mercer, you'll be part of a mission-driven organization where your work truly makes a difference. Join a supportive, professional environment that values growth, collaboration, and the power of inclusion. Here, you'll have the opportunity to empower individuals to achieve their fullest potential, while building your own skills and career through ongoing training and development.

If you're passionate about helping others thrive in the workplace and the community, we invite you to bring your talents to our team. Together, we'll create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives.

Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.