About Digibazzar

Digibazzar is a fast-growing digital marketing agency helping businesses increase their visibility, leads, and sales through powerful online marketing strategies. With a team of 20+ creative professionals including designers, video editors, social media managers, and sales executives, we focus on delivering measurable results and strong client relationships.

We are looking for a Head of Operations who can manage internal operations, coordinate teams, ensure smooth workflow, and maintain strong communication between the team, clients, and the agency founder.

Role Overview

The Head of Operations will be responsible for managing daily agency operations, coordinating tasks across departments, monitoring team performance, maintaining client relationships, and ensuring smooth communication between the team and management.

This role focuses on leadership, operations, coordination, and accountability rather than technical digital marketing work.

Key ResponsibilitiesOperations Management

Manage the day-to-day operations of the agency.
Assign tasks to team members including designers, video editors, social media managers, and sales team.
Ensure all projects are delivered on time and meet company standards.
Maintain workflow systems for smooth execution of client projects.

Team Coordination

Monitor team productivity and performance.
Ensure proper communication between departments.
Conduct daily or weekly team meetings for work updates.
Maintain discipline and work accountability within the team.

Client Relationship Management

Maintain professional communication with clients.
Conduct feedback calls with clients to ensure satisfaction.
Arrange client meetings with the founder when required.
Ensure smooth coordination between the internal team and clients.

Reporting & Performance Tracking

Prepare regular reports for the founder regarding:
Team performance
Work progress
Client updates
Sales performance
Track project completion status and delivery timelines.

Sales & Payment Monitoring

Track sales performance updates from the sales team.
Monitor client payment status and follow-ups.
Coordinate with accounts team for payment tracking.

Administrative & HR Support

Maintain employee attendance records.
Track staff leaves and work schedules.
Assist in employee onboarding and internal coordination.
Maintain internal work systems and documentation.

Required Skills

Strong leadership and team management skills
Excellent communication and coordination abilities
Strong organizational and problem-solving skills
Ability to manage multiple teams and projects
Professional client communication skills
Strong reporting and accountability mindset

Preferred Background

Experience in operations management, business coordination, or team management
Experience handling teams of 10+ people
Experience working in agency, startup, or service-based business (preferred but not mandatory)
Technical digital marketing knowledge not required

Important Company Policy

To protect the company’s business interests:

The selected candidate will sign a Non-Disclosure Agreement (NDA).
The candidate will sign a non-solicitation agreement preventing them from taking or approaching company clients.
All client relationships and company data will remain the property of Digibazzar.

Compensation

Salary will depend on experience, leadership ability, and operational management capability.

✅ Reporting To: Founder – Adarsh Arya

✅ Team Size Managed: 20+ team members

The Digibazzar-Digital Marketing Agency

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