About The Health Shop

The Health Shop in Tillsonburg is a trusted community destination for natural health products, supplements, vitamins, and wellness guidance. We are passionate about helping our customers live healthier, more balanced lives through evidence-informed natural health solutions. As we continue to grow, we are seeking an experienced, credentialed health professional to lead our team as a Full-Time Wellness Sales & Operations Associate.

About the Role

This is a growth-oriented role for a credentialed natural health professional who combines clinical knowledge with a passion for retail and customer service. As Wellness Sales & Operations Associate, you will be a valued part of our customer experience – guiding clients through supplement and wellness decisions, supporting daily store operations, contributing to local marketing efforts, and growing alongside a team rooted in health, integrity, and genuine care.

Mandatory Qualifications

Candidates must hold at least one of the following credentials:

Registered Holistic Nutritionist (RHN) or Certified Nutritional Practitioner (CNP)
Naturopathic Doctor (ND) or Naturopathic Practitioner
Homeopathic Practitioner (DHMHS, HD or equivalent recognized designation)
Or a closely related regulated / recognized natural health credential

In addition, the successful candidate must have:

Experience working in a natural health retail store or wellness clinic; prior supervisory or senior sales experience is an asset
Demonstrated expertise in vitamins, minerals, herbal supplements, homeopathic remedies, and nutraceuticals
Proven track record of achieving sales targets in a retail or health services environment
Hands-on experience with local marketing campaigns, social media content creation, and community engagement strategies

Key ResponsibilitiesCustomer Care & Clinical Guidance

Provide personalized, evidence-informed product recommendations to customers based on their health goals and needs
Translate complex nutritional, naturopathic, or homeopathic concepts into accessible guidance for customers of all backgrounds
Build lasting client relationships by following up on product results and adjusting recommendations as needed
Maintain professional boundaries and refer customers to appropriate healthcare providers when concerns fall outside the store’s scope

Store Operations & Sales Support

Oversee daily store operations including opening and closing procedures, cash management, and POS reconciliation
Manage inventory levels, conduct regular stock audits, place purchase orders, and liaise with suppliers and distributors
Receive incoming shipments: verify orders against purchase invoices, inspect products for accuracy and condition, and process received stock in the POS system
Stock and rotate product on shelves following FIFO (first in, first out) principles; ensure all items are correctly priced, labelled, and neatly displayed
Ensure the store is maintained in a clean, organized, and visually appealing manner consistent with brand standards
Monitor and report on daily, weekly, and monthly sales performance against targets
Implement merchandising strategies to optimize product placement and drive category sales
Assist in tracking store expenses and reporting on budget performance in collaboration with ownership, identifying opportunities for cost efficiency
Set and communicate clear sales goals and KPIs to the team; analyze performance trends and adjust strategies accordingly
Evaluate vendor relationships and negotiate pricing or promotional support where appropriate

Team Collaboration

Foster a collaborative, supportive, and customer-first team culture
Lead by example on the sales floor, demonstrating expert-level customer engagement and professional health guidance

Local Marketing & Social Media

Support the store’s social media presence (Instagram, Facebook) by contributing health-focused content including product spotlights, wellness tips, and promotions – all posted with owner/operator approval
Assist with local marketing initiatives such as in-store signage, flyers, and email newsletters as directed by ownership
Respond to customer comments, messages, and online reviews in a timely and professional manner, in keeping with the store’s brand voice and with owner/operator guidance

Community Engagement

Assist in organizing in-store wellness events, product demonstrations, and seasonal promotions as approved by ownership
Support the growth of community relationships with local health practitioners and wellness businesses to help build the store’s referral network
Contribute to a welcoming, loyal customer community through excellent in-store service and genuine follow-up care

Compliance & Administration

Adhere to all Health Canada regulations related to natural health products (NHPs) and ensure all staff do the same
Maintain accurate records for ordering, sales reporting, staff scheduling, and any required regulatory documentation
Complete administrative tasks and any additional duties assigned by ownership

Skills & Competencies

Deep knowledge of the natural health product landscape including supplements, botanicals, homeopathics, and functional foods
Strong leadership, coaching, and team-building skills with the ability to inspire and hold a team accountable
Excellent interpersonal and communication skills; able to connect warmly with diverse clientele
Proficiency with POS systems, Microsoft Office or Google Workspace
Demonstrated social media content experience
Experience with basic graphic design tools (e.g. Canva) for creating promotional content is a must
Highly organized with the ability to balance multiple priorities across operations, team support, and marketing
Self-directed and proactive; takes initiative without waiting for direction and brings creative ideas to grow the business
Physical ability to meet the demands of the role including standing for extended periods, lifting, reaching, and climbing ladders

Schedule & Availability

This full-time, permanent position requires flexibility across the following shift types:

10-hour shifts
8-hour shifts
4-hour shifts

Candidates must be available to work evenings and weekends as part of a regular rotating schedule.

Equal Opportunity Statement

The Health Shop provides a fair and equal employment opportunity for all team members and candidates regardless of race, colour, religion, national origin, gender, sexual orientation, age, marital status, or disability. We hire and promote individuals solely on the basis of their qualifications for the position to be filled.

To apply, please submit your resume and proof of credentials to admin@thehealthshoponline.com

We thank all applicants; only those selected for an interview will be contacted.

Pay: From $17.60 per hour

Benefits:

Store discount

Work Location: In person

The Health Shop

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Full-Time Wellness Sales & Operations Associate