About The Health Shop
The Health Shop in Tillsonburg is a trusted community destination for natural health products, supplements, vitamins, and wellness guidance. We are passionate about helping our customers live healthier, more balanced lives through evidence-informed natural health solutions. As we continue to grow, we are seeking an experienced, credentialed health professional to lead our team as a Full-Time Wellness Sales & Operations Associate.
About the Role
This is a growth-oriented role for a credentialed natural health professional who combines clinical knowledge with a passion for retail and customer service. As Wellness Sales & Operations Associate, you will be a valued part of our customer experience – guiding clients through supplement and wellness decisions, supporting daily store operations, contributing to local marketing efforts, and growing alongside a team rooted in health, integrity, and genuine care.
Mandatory Qualifications
Candidates must hold at least one of the following credentials:
- Registered Holistic Nutritionist (RHN) or Certified Nutritional Practitioner (CNP)
- Naturopathic Doctor (ND) or Naturopathic Practitioner
- Homeopathic Practitioner (DHMHS, HD or equivalent recognized designation)
- Or a closely related regulated / recognized natural health credential
In addition, the successful candidate must have:
- Experience working in a natural health retail store or wellness clinic; prior supervisory or senior sales experience is an asset
- Demonstrated expertise in vitamins, minerals, herbal supplements, homeopathic remedies, and nutraceuticals
- Proven track record of achieving sales targets in a retail or health services environment
- Hands-on experience with local marketing campaigns, social media content creation, and community engagement strategies
Key ResponsibilitiesCustomer Care & Clinical Guidance
- Provide personalized, evidence-informed product recommendations to customers based on their health goals and needs
- Translate complex nutritional, naturopathic, or homeopathic concepts into accessible guidance for customers of all backgrounds
- Build lasting client relationships by following up on product results and adjusting recommendations as needed
- Maintain professional boundaries and refer customers to appropriate healthcare providers when concerns fall outside the store’s scope
Store Operations & Sales Support
- Oversee daily store operations including opening and closing procedures, cash management, and POS reconciliation
- Manage inventory levels, conduct regular stock audits, place purchase orders, and liaise with suppliers and distributors
- Receive incoming shipments: verify orders against purchase invoices, inspect products for accuracy and condition, and process received stock in the POS system
- Stock and rotate product on shelves following FIFO (first in, first out) principles; ensure all items are correctly priced, labelled, and neatly displayed
- Ensure the store is maintained in a clean, organized, and visually appealing manner consistent with brand standards
- Monitor and report on daily, weekly, and monthly sales performance against targets
- Implement merchandising strategies to optimize product placement and drive category sales
- Assist in tracking store expenses and reporting on budget performance in collaboration with ownership, identifying opportunities for cost efficiency
- Set and communicate clear sales goals and KPIs to the team; analyze performance trends and adjust strategies accordingly
- Evaluate vendor relationships and negotiate pricing or promotional support where appropriate
Team Collaboration
- Foster a collaborative, supportive, and customer-first team culture
- Lead by example on the sales floor, demonstrating expert-level customer engagement and professional health guidance
Local Marketing & Social Media
- Support the store’s social media presence (Instagram, Facebook) by contributing health-focused content including product spotlights, wellness tips, and promotions – all posted with owner/operator approval
- Assist with local marketing initiatives such as in-store signage, flyers, and email newsletters as directed by ownership
- Respond to customer comments, messages, and online reviews in a timely and professional manner, in keeping with the store’s brand voice and with owner/operator guidance
Community Engagement
- Assist in organizing in-store wellness events, product demonstrations, and seasonal promotions as approved by ownership
- Support the growth of community relationships with local health practitioners and wellness businesses to help build the store’s referral network
- Contribute to a welcoming, loyal customer community through excellent in-store service and genuine follow-up care
Compliance & Administration
- Adhere to all Health Canada regulations related to natural health products (NHPs) and ensure all staff do the same
- Maintain accurate records for ordering, sales reporting, staff scheduling, and any required regulatory documentation
- Complete administrative tasks and any additional duties assigned by ownership
Skills & Competencies
- Deep knowledge of the natural health product landscape including supplements, botanicals, homeopathics, and functional foods
- Strong leadership, coaching, and team-building skills with the ability to inspire and hold a team accountable
- Excellent interpersonal and communication skills; able to connect warmly with diverse clientele
- Proficiency with POS systems, Microsoft Office or Google Workspace
- Demonstrated social media content experience
- Experience with basic graphic design tools (e.g. Canva) for creating promotional content is a must
- Highly organized with the ability to balance multiple priorities across operations, team support, and marketing
- Self-directed and proactive; takes initiative without waiting for direction and brings creative ideas to grow the business
- Physical ability to meet the demands of the role including standing for extended periods, lifting, reaching, and climbing ladders
Schedule & Availability
This full-time, permanent position requires flexibility across the following shift types:
- 10-hour shifts
- 8-hour shifts
- 4-hour shifts
Candidates must be available to work evenings and weekends as part of a regular rotating schedule.
Equal Opportunity Statement
The Health Shop provides a fair and equal employment opportunity for all team members and candidates regardless of race, colour, religion, national origin, gender, sexual orientation, age, marital status, or disability. We hire and promote individuals solely on the basis of their qualifications for the position to be filled.
To apply, please submit your resume and proof of credentials to admin@thehealthshoponline.com
We thank all applicants; only those selected for an interview will be contacted.
Pay: From $17.60 per hour
Benefits:
Work Location: In person
