Sales and Operations Manager

What We Are Looking For:

The Home Shutter Company is dedicated to delivering premium quality shutters alongside exceptional customer service. As our brand grows, we are searching for an organised and personable Operations & Sales Specialist to join our team. Initially as maternity cover, however this role offers the unique opportunity of a guaranteed full-time position upon the return of the current team member.

Responsibilities:

Sales Management: Responsible for managing all clients journeys throughout the entire sales process, from qualifying initial enquiries through to closing, including payment processing.
Client Interaction: Welcoming and assisting all clients through various channels of communication.
Lead Flow Management: Oversee all stages of lead enquiries, including initial responses, follow-ups and ongoing communication to ensure all clients feel supported and informed.
Quote Creation: Prepare and send quotes carried out throughout the day, provided by the measuring team (full training will be provided).
Product Specialist: Being fully knowledgeable and able to advise customers on all aspects of our services and products (full training will be provided).
Internal Software Specialist: Daily use of the internal CRM to identify opportunities, manage proposals, streamlining processes, reduce response times and improve customer satisfaction.
Phone & Voicemail Management: Answer incoming calls, promptly return missed calls and respond to voicemails.

Is This Role Right for You?

We’re Looking For a Person Who Is:

Highly Organised: Exceptional organisational skills to manage a fast-paced environment and prioritise tasks.
High Attention to Detail: Ensuring that all internal notes are detailed correctly and accurately, including the management of the CRM.
Personable and Customer-Oriented: A people-facing role that requires strong interpersonal skills and a positive approach.
Experienced in Sales: Previous sales experience is desirable but not essential as full training will be provided.

What We Offer:

A chance to join a friendly, growing team with a full-time opportunity guaranteed upon the team member’s return.
In-depth one to one training dedicated to support your success in the role.
Competitive salary and potential for advancement within the company.
Pension.
Holiday.

If you are an organised, proactive professional with a passion for customer service and sales, we would love to hear from you!

Job Type: Full-time

Pay: £25,000.00-£35,000.00 per year

Benefits:

Company events
Holiday Pay
Company pension
Employee mentoring programme
Career Progression

Schedule:

Monday to Friday

Ability to commute/relocate:

Kings Langley, WD4 8AB: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)
Sales: 1 year (preferred)

Work Location: In person

The Home Shutter Company Ltd

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Sales and Operations Manager