Sales and Operations Manager
What We Are Looking For:
The Home Shutter Company is dedicated to delivering premium quality shutters alongside exceptional customer service. As our brand grows, we are searching for an organised and personable Operations & Sales Specialist to join our team. Initially as maternity cover, however this role offers the unique opportunity of a guaranteed full-time position upon the return of the current team member.
Responsibilities:
- Sales Management: Responsible for managing all clients journeys throughout the entire sales process, from qualifying initial enquiries through to closing, including payment processing.
- Client Interaction: Welcoming and assisting all clients through various channels of communication.
- Lead Flow Management: Oversee all stages of lead enquiries, including initial responses, follow-ups and ongoing communication to ensure all clients feel supported and informed.
- Quote Creation: Prepare and send quotes carried out throughout the day, provided by the measuring team (full training will be provided).
- Product Specialist: Being fully knowledgeable and able to advise customers on all aspects of our services and products (full training will be provided).
- Internal Software Specialist: Daily use of the internal CRM to identify opportunities, manage proposals, streamlining processes, reduce response times and improve customer satisfaction.
- Phone & Voicemail Management: Answer incoming calls, promptly return missed calls and respond to voicemails.
Is This Role Right for You?
We’re Looking For a Person Who Is:
- Highly Organised: Exceptional organisational skills to manage a fast-paced environment and prioritise tasks.
- High Attention to Detail: Ensuring that all internal notes are detailed correctly and accurately, including the management of the CRM.
- Personable and Customer-Oriented: A people-facing role that requires strong interpersonal skills and a positive approach.
- Experienced in Sales: Previous sales experience is desirable but not essential as full training will be provided.
What We Offer:
- A chance to join a friendly, growing team with a full-time opportunity guaranteed upon the team member’s return.
- In-depth one to one training dedicated to support your success in the role.
- Competitive salary and potential for advancement within the company.
- Pension.
- Holiday.
If you are an organised, proactive professional with a passion for customer service and sales, we would love to hear from you!
Job Type: Full-time
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Company events
- Holiday Pay
- Company pension
- Employee mentoring programme
- Career Progression
Schedule:
Ability to commute/relocate:
- Kings Langley, WD4 8AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
Work Location: In person