The Operations Manager is responsible for the overall success of 2-5 clinic teams of front desk staff and licensed Chiropractors in Broward County, including Davie, Coral Springs, and Pompano Beach.

Operations :

Oversight of daily clinic operations and monitoring - Work with front line employees; 2-4 employees per clinic - no Store Managers.

Coordinate weekly staff schedules to ensure clinic is staffed appropriately.

Provide oversight of appropriate appointment scheduling to ensure a timely manner

Conduct quality assurance audits and recorded call customer service.

Manage payroll, hiring, interviewing, terminations, and performance reviews

Patient Experience:

Ensure excellent forward-facing customer service.

Daily; Utilize, Coach, and Develop staff to execute the patient experience checklist

Resolve potential customer issues, in person, phone, and online.

Conduct necessary staff training to provide exemplary customer service.

Leadership:

Ensure strong partnership with all centralized services that support operations

Model professional behavior consistently

Participate in initiatives; attend meetings and trainings with management team

Be a change leader; supportive of change to implement new initiatives and participate in performance improvement projects.

Be a servant leader; a mindset that requires courage to have a WE vs ME approach, for the development and success of others and the TEAM as a whole.

Motivate and inspire by leading by example

Performs other duties as assigned.

Experience and Education

High school graduation or equivalent and three (3) years’ experience in management (focus on membership sales performance and coaching, customer service, and member retention)

Knowledge, Skills & Abilities

Work requires ability to motivate and coach staff on the floor and in the moment on sales, customer experience, and policies and procedures.

Work requires ability to cover front desk shifts when no other coverage is available

Work requires ability to coordinate and work independently with your team.

Work requires proficient knowledge of computers and office equipment.

Work requires ability of effective communication and accountability with team members to perform and execute job functions at a high level, and consistently

Work requires ability to work with confidential information on daily basis.

Working Conditions

Work is performed in the clinic office of 2-5 locations on a 5 day weekly basis

Work hours are generally 40+ hours per week depending on business needs

Operating hours are 10am-7pm on weekdays, and 10am-5pm weekends

Benefits and Compensation

Annual salary $60,000

Profit Sharing Bonus

Medical, Dental, Vision

PTO

Paid Holidays

Company laptop

Paid Training

Additional Skills and Experience:

-Licensed Chiropractor with Management experience - Huge Plus!

-Management experience over licensed Chiropractors - Huge Plus!

-Administrative, Empathetic, and Self-Driven in nature

-Charismatic, but able to call people to accountability

-Organized and efficient with their time and efforts

-Needs to have an ability to educate and train.

-Preferrably Bi-lingual in English and Spanish**

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

Dental insurance
Disability insurance
Employee discount
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance

Schedule:

Monday to Friday
On call

Supplemental pay types:

Monthly bonus

Application Question(s):

Are you able to work in various offices in Davie, Pompano Beach, Coral Springs, and other Broward County areas on a regular basis?

Experience:

District Management: 4 years (Preferred)
Sales management: 3 years (Preferred)

Language:

English and Spanish (Preferred)

Work Location: One location

The Joint Chiropractic

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