Join Our Team

We are seeking a highly organized and customer-focused Inside Sales & Operations Coordinator to support the efficient day-to-day operation of our Canadian branch in Chilliwack.

This role is ideal for someone who enjoys a fast-paced environment and thrives across multiple functions including internal sales, customer service, administration, warehouse coordination, inventory control, and dispatch.

You’ll play a key role in maintaining strong customer relationships, supporting revenue growth, and ensuring excellent service delivery across the business.

Key Responsibilities

Inside Sales & Customer Support

Respond to customer enquiries via phone and email promptly and professionally
Prepare accurate quotations for saws, consumables, spare parts, and related products
Process customer orders and issue confirmations
Maintain customer records and sales pipeline information within CRM/ERP systems
Follow up on quotations, orders, and delivery schedules
Support the external sales team with account coordination and administration
Identify opportunities to increase sales across products and services

Customer Liaison & Coordination

Act as a key contact for customers regarding orders, parts enquiries, and delivery updates
Coordinate communication between customers, sales representatives, and production teams
Build and maintain strong customer relationships
Ensure customer requirements are clearly communicated internally

Order Processing & Administration

Create and manage sales orders, work orders, and job documentation
Prepare packing slips, shipping documents, and invoices
Maintain accurate records of orders, shipments, and stock movements
Support reporting, filing systems, and general office administration

Warehouse, Inventory & Dispatch

Manage inventory control for warehouse stock including spare parts and consumables
Assist with stock takes and monitor stock levels
Coordinate receiving of goods and warehouse documentation
Pick, pack, and prepare customer orders accurately
Coordinate courier and freight bookings
Prepare dispatch documentation and shipping labels
Track shipments and provide updates to customers and internal teams

About You

You are professional, proactive, and detail-oriented with strong communication skills and the ability to manage multiple priorities.

Preferred Experience

Previous experience in internal sales, customer service, or operations support
Experience in manufacturing, logistics, or industrial environments (preferred)
Exposure to inventory control and warehouse processes (advantageous)
Experience working with ERP or CRM systems (preferred)

Why Join Us?

This is an excellent opportunity to join a supportive team where your contribution directly impacts customer satisfaction, operational efficiency, and business success.

If you enjoy variety in your role and want to be part of a strong team environment, we’d love to hear from you.

Apply Now

Submit your application through Indeed with your current resume and a brief cover letter outlining your experience and suitability for the role.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Pay: $65,000.00-$75,000.00 per year

Work Location: In person

Thode Knife and Saw

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Inside Sales & Operations Coordinator