About TodayTix Group:

TodayTix Group , TTG, is the global e-commerce leader for cultural experiences. Founded in 2013 by Broadway veterans Brian Fenty and Merritt Baer, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through its powerful consumer matchmaking technology and expansive portfolio of brands, including TodayTix, Goldstar, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, and transform the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About The Role:

TTG is seeking a Director of Sales Operations to ensure that our overall sales operation runs efficiently. Reporting to the GM of US, you will manage our North American Sales Operations function and implement strategies that support the company's growth goals and objectives. The Director of Sales Operations is a high-performing, data-focused leader and an expert in administering impactful processes.

TTG offers an array of inspiring events, and our North American Partnerships teams are responsible for fostering successful relationships with the decision makers in the arts and live entertainment industries. With your ability to create and communicate business value through data, you will help the partnerships teams achieve their revenue goals and strategize ways to close key business opportunities.

Please note: This is a full time position and qualified candidates must be based in the New York City area, as this is a hybrid position (working both from home and in the office). Expected time in the office is 1 - 3 days a week.

What You'll Do:

Develop and implement sales strategies that support the company's growth goals and objectives, in collaboration with TTG’s cross-functional teams and sales leadership.
Identify the indicators of sales success, setting KPIs alongside leadership to deliver sales team expectations and performance, holding the sales team accountable for building the pipeline and executing at each phase of the sales cycle.
Set pipeline goals for the Partnerships team and ensure that each member is proactively building their book of business and executing at each phase of the sales cycle
Create and implement tools and processes (i.e., CRM) to deliver improved communication and client segmentation and build a contact strategy for our portfolio of existing partners
Utilize BI tools and other processes to track results and share with TTG leadership
Create and implement a deal model to help key stakeholders understand the economics of various deal structures
Collaborate with our Product and Supply Ops team to ensure that partners have a seamless connectivity/onboarding experience and develop new products and services to meet their needs and increase the value of TTG in the marketplace

We're Looking for Someone With:

At least 5 year’s experience in a similar role, with a proven track record of managing an impactful revenue/sales operations engine.
The ability to create and communicate business value through data, and develop strong business cases and ROI models
Strong operations and business planning background. You focus on measuring and communicating progress towards the plan, identifying roadblocks, and coming up with appropriate solutions
Detail-oriented and analytical, with the ability to synthesize complex data and insights into actionable recommendations
Familiarity with sales and CRM tooling, along with the desire and ability to learn new systems
Strong verbal and written communication skills; effective at delivering executive level presentations
Background in matrixed organization, or in managing multiple product lines at the same time

$100,000 - $150,000 a year

Salary ranges are determined by competitive market data for our size, stage, and industry, experience and location of the applicant, and our internal salary banding, which is reviewed at least annually.

We aim to be as transparent, equitable, and fair as possible. Qualified candidates and our Talent Acquisition team will discuss salary and benefits in the initial conversation, and final salary will be determined after candidates complete the interview process. We expect that the majority of candidates who are offered roles at TTG fall healthily throughout the range based on the above factors.

To learn about the Perks and Benefits outside of the salary, please check out our "Good to Know" section!

Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites:

Remote friendly / Hybrid work environment
Healthcare, vision, and dental plans, with generous contributions from the company
Life and disability insurance
Paid Parental Leave
Generous 401(k) Matching
Flexible Paid Time Off
Free membership to One Medical Group & Employee Assistance Program
Annual Professional Growth Budget
Employee donation matching
Employee Referral Program
Work From Home budget
Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation.

For information on our US employee and applicant privacy policy, click here . For more information about the data we collect and retention periods, please see our Data Collection Notice here .

TodayTix Group (TTG)

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Director of Sales Operations