About Togethr

Togethr is a post-purchase customer acquisition and brand discovery network helping D2C brands unlock growth from the highest-intent moment in the customer journey.

We work with brands across ecommerce ecosystems to drive:

customer discovery
offer distributions
engagement
incremental revenue opportunities
post-purchase retention journeys

Currently operating with 120+ partner brands and scaling rapidly.

Role Overview

We are looking for a highly ownership-driven and operationally strong professional to lead Client Success & Revenue Operations at Togethr.

This role requires a person who can independently manage accounts, coordinate across teams, handle escalations, improve operational efficiency, and drive long-term partner growth.

The ideal candidate should be dynamic, adaptable, execution-focused, and capable of operating effectively in a fast-paced startup environment.

This is not a conventional account management role. The position requires strategic thinking, operational coordination, analytical understanding, and strong stakeholder management capabilities.

Key ResponsibilitiesClient Success & Account Management

Manage and grow partner brand relationships
Maintain regular communication with client stakeholders
Ensure high account satisfaction and retention
Identify churn risks and proactively resolve them
Drive upsell and growth opportunities within accounts

Revenue Operations

Monitor distributions, impressions, and campaign performance
Track account-level growth metrics and operational health
Ensure timely execution of campaigns and deliverables
Maintain account performance visibility and reporting discipline

Cross-Functional Coordination

Coordinate with Sales, Tech, Creative, Finance, and Founder’s Office teams
Ensure smooth onboarding and operational execution for partner brands
Track integration progress and operational dependencies
Resolve inter-department execution bottlenecks

Escalation Management

Handle client escalations and operational issues
Ensure timely issue resolution
Maintain escalation visibility and follow-up tracking
Coordinate with internal stakeholders for resolution closure

Reporting & Analytics

Prepare and share account performance reports
Monitor trends across distributions, impressions, and account activity
Identify optimization opportunities and operational improvements
Maintain dashboard and tracker accuracy

Required Skills & Competencies

Strong client management and stakeholder communication skills
Excellent ownership and execution mindset
Ability to work independently with minimal supervision
Strong coordination and operational management abilities
Analytical and problem-solving mindset
Ability to manage multiple accounts and priorities simultaneously
Strong follow-up and escalation management skills
Comfortable working in fast-paced startup environments

Preferred Experience

3–6 years of experience in:
Client Success
Key Account Management
Revenue Operations
Ecommerce / D2C ecosystems
Agency or growth-focused environments

Startup experience will be preferred.

Tools & Platforms

Candidate should be comfortable using:

Google Sheets / Excel
CRM tools
Reporting dashboards
Airtable or similar operational tools
Communication and coordination platforms

Key Performance Indicators (KPIs)

Account Health & Retention
Distribution Growth
Impression Growth
Escalation Resolution Time
Reporting Accuracy
Client Satisfaction
Operational Execution Efficiency
Upsell Opportunities Generated

Reporting Structure

Client Success & Revenue Operations Lead

→ Founder’s Office

→ Founder

What We Are Looking For

We are specifically looking for someone who:

takes ownership beyond assigned tasks
can adapt to changing operational requirements
is proactive in problem-solving
can build and improve processes
operates with accountability and execution discipline
can scale systems alongside company growth

Compensation

Compensation will be competitive and aligned with:

experience
operational maturity
ownership capability
execution quality
analytical and communication strength

Togethr

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Client Success & Revenue Operations Lead