About Togethr
Togethr is a post-purchase customer acquisition and brand discovery network helping D2C brands unlock growth from the highest-intent moment in the customer journey.
We work with brands across ecommerce ecosystems to drive:
- customer discovery
- offer distributions
- engagement
- incremental revenue opportunities
- post-purchase retention journeys
Currently operating with 120+ partner brands and scaling rapidly.
Role Overview
We are looking for a highly ownership-driven and operationally strong professional to lead Client Success & Revenue Operations at Togethr.
This role requires a person who can independently manage accounts, coordinate across teams, handle escalations, improve operational efficiency, and drive long-term partner growth.
The ideal candidate should be dynamic, adaptable, execution-focused, and capable of operating effectively in a fast-paced startup environment.
This is not a conventional account management role. The position requires strategic thinking, operational coordination, analytical understanding, and strong stakeholder management capabilities.
Key ResponsibilitiesClient Success & Account Management
- Manage and grow partner brand relationships
- Maintain regular communication with client stakeholders
- Ensure high account satisfaction and retention
- Identify churn risks and proactively resolve them
- Drive upsell and growth opportunities within accounts
Revenue Operations
- Monitor distributions, impressions, and campaign performance
- Track account-level growth metrics and operational health
- Ensure timely execution of campaigns and deliverables
- Maintain account performance visibility and reporting discipline
Cross-Functional Coordination
- Coordinate with Sales, Tech, Creative, Finance, and Founder’s Office teams
- Ensure smooth onboarding and operational execution for partner brands
- Track integration progress and operational dependencies
- Resolve inter-department execution bottlenecks
Escalation Management
- Handle client escalations and operational issues
- Ensure timely issue resolution
- Maintain escalation visibility and follow-up tracking
- Coordinate with internal stakeholders for resolution closure
Reporting & Analytics
- Prepare and share account performance reports
- Monitor trends across distributions, impressions, and account activity
- Identify optimization opportunities and operational improvements
- Maintain dashboard and tracker accuracy
Required Skills & Competencies
- Strong client management and stakeholder communication skills
- Excellent ownership and execution mindset
- Ability to work independently with minimal supervision
- Strong coordination and operational management abilities
- Analytical and problem-solving mindset
- Ability to manage multiple accounts and priorities simultaneously
- Strong follow-up and escalation management skills
- Comfortable working in fast-paced startup environments
Preferred Experience
- 3–6 years of experience in:
- Client Success
- Key Account Management
- Revenue Operations
- Ecommerce / D2C ecosystems
- Agency or growth-focused environments
Startup experience will be preferred.
Tools & Platforms
Candidate should be comfortable using:
- Google Sheets / Excel
- CRM tools
- Reporting dashboards
- Airtable or similar operational tools
- Communication and coordination platforms
Key Performance Indicators (KPIs)
- Account Health & Retention
- Distribution Growth
- Impression Growth
- Escalation Resolution Time
- Reporting Accuracy
- Client Satisfaction
- Operational Execution Efficiency
- Upsell Opportunities Generated
Reporting Structure
Client Success & Revenue Operations Lead
→ Founder’s Office
→ Founder
What We Are Looking For
We are specifically looking for someone who:
- takes ownership beyond assigned tasks
- can adapt to changing operational requirements
- is proactive in problem-solving
- can build and improve processes
- operates with accountability and execution discipline
- can scale systems alongside company growth
Compensation
Compensation will be competitive and aligned with:
- experience
- operational maturity
- ownership capability
- execution quality
- analytical and communication strength
