JOB INFORMATION
Requisition ID: 9202
Number of Vacancies: 1
Department: Revenue Operations (20000105) - Revenue Operations - Department Head & S (30000342)
Salary Information: $101,719.80 - $127,218.00
Pay Scale Group: 10SA (CAN/S/J/10SA)
Employment Type: Regular
Weekly Hours: 35 Off Days: Sat/Sun Shift: Day
Posted On: March 11, 2024
Last Day to Apply: March 15, 2024

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

Career Opportunity

Reporting to the Head - Revenue Operations, the incumbent is responsible for the overall direction, co-ordination, implementation, execution, control and completion of specific projects ensuring consistency with Departmental strategy, commitments and goals. Responsible for directing all activities related to project requirements, identifying, compiling, and analysing budget and schedule related issues. The position is responsible for assisting in the development of control policies, and standards, and ensuring quality assurance procedures are followed. Responsible for managing individual project budgets and ensuring project documents are complete, current and stored appropriately.

What You Will Do

Reviewing existing and new project scope documentation, and ensuring objectives are clearly defined and approved
Assembling and coordinating both internal and external resources, including consultants
Implementing and managing project changes and interventions to achieve project outputs
Developing and maintaining systems, standards and procedures for projects on budget preparation and project schedules and provide guidance to staff as required
Ensuring effective budgetary control is carried out by monitoring and analyzing performance measures of the project goals and objectives, and ensuring that investigations and reconciliations are conducted for over and under project expenditures/approvals/authorities
Developing and maintaining systems, standards, and procedures for projects on financial/ budgetary reporting
Presenting, reporting and defining project progress, problems and solutions
Reviewing existing administrative procedures and practices relating to office services and developing, recommending, implementing and/or revising methods and procedures to improve efficiency
Delegating assignments, guiding and directing work flow, and monitor results to ensure standards
Inspiring co-workers to attain goals and pursue excellence
Planning and facilitating regular team meetings and discussions
Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer;
Acting as a liaison with other departments for proposed changes being implemented that will affect Stations and Revenue Operations
Performing other related duties as assigned.
Candidate will be required to participate in the TTC's customer service Ambassador Program

What Skills Do You Bring?

Use office technology, software and applications

Apply accounting principles and practices

Communicate in a variety of mediums

Understand and apply relevant laws and regulations

Plan and organize activities / projects to meet section and organizational goals

Manage projects

What Qualifications Do You Bring?

Completion of a formal project management training course and a PMP designation or equivalent (University Degree), plus a minimum of 5 years of directly related experience.
Proven experience and knowledge of financial and cost accounting principles, cost control, project and budget management
Knowledge of both theoretical and practical aspects of project management, and project management techniques and tools
Critical thinking, problem solving and decision making skills
Adaptability to accept and excel in a constantly changing environment
Proven strategic planning, risk and change management experience
Knowledge of scheduling practices and techniques in a project management organization;
Self-motivated; possess initiative and sound judgement
Analytical and interpersonal skills, well-developed organizational , planning and administrative skills
Excellent verbal, written communication and presentation skills;
Proven people management, leadership and supervisory experience, with an ability to lead and influence team members
Proficiency with financial systems, project management software, spreadsheets, database design concepts, schedules and cost analysis methods
Tact and diplomacy are required when directing, supporting and motivating others
Ability to deal with conflict, deadlines, and stressful situations
Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
Must have or acquire comprehensive knowledge of the TTC budgeting process, cost management scheduling, as well as Revenue Operations, Collectors & RSEM’s organizational structure, operations, policies and practices applicable to the work performed.
Sound knowledge of the general ledger and other relevant applications utilized at the TTC. Must be able to analyze alternative solutions to problems and make recommendations to management.

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
A comprehensive package that covers health, dental, vision and more.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Toronto Transit Commission

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