Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

Toyota Financial Savings Bank offers extraordinary client service in private banking and private business banking. Backed by Toyota’s commitment to quality, reliability, and safety Toyota Bank was created to provide personal and business banking products to our team members and dealer partners with a belief that personal connections are everything and our success is driven by relationships.

Who We’re Looking For

The Toyota Bank Sales Operations Manager will oversee Client Services and Sales Support for lending and deposit products. Our goal is to support our clients’ personal and business banking needs and develop long-term relationships through exceptional, personalized service. This includes supporting our Sales team to close deals and finalize applications.

What You’ll Be Doing

As the Sales Operations Manager, you will use your expertise in bank products and procedures to lead a team and self-source business through incoming inquiries to further develop and maintain the Private Bankers’ client relationships.

You Will

Hire and supervise a team of Client Services & Support responsible for assisting prospective and current clients with their account needs, as well as supporting the sales team in close opportunities while they are in the field with clients.
Assist Private Banking Relationship Managers with business development and set a standard for excellent customer service and satisfaction.
Focus on solving client needs first using sustainable efficient solutions and a mindset to deliver results proactively, resourcefully, and methodically
Establish and support new client onboarding, including account openings.
Work with all areas of the Bank to provide input for the design and implementation of new products, services and policies, and procedures.
Work with other team members, including Private Bankers, loan processors, and vendors to provide a more efficient sales and workflow environment.
Adhere to the applicable federal and state laws, regulations, and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act, etc.), as well as Bank policies and procedures.
Identify and report suspicious activity.
Know and verify the identity of any client who enters into a relationship with the Bank.

What You Bring

A bachelor’s degree is required or equivalent experience.
The ability to operate efficiently in a fast-paced environment and manage multiple priorities as a quick learner who is a process- and deadline-oriented.
An aptitude for quickly forging effective working relationships with a variety of personalities.
Excellent verbal and written communication skills.
An orientation toward being a team player and providing extraordinary service while furthering the Toyota Bank culture and values.

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork, flexibility, and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Vehicle purchase & lease programs.
Comprehensive health care and wellness plans for your entire family.
Flextime and virtual work options (if applicable).
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, child care, schools, and more.
Flexible spending accounts.
Relocation assistance (if applicable).

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com or send an email to talent.acquisition@toyota.com.

Toyota North America

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