Transforma Travel Group is a leading youth travel company. Transforma’s family of brands create culturally enriching, off-the-beaten-track, and educational adventures for travellers and students alike. Across all our brands, our mission is the same: to expand minds through transformative travel experiences.

Latitude Group Travel (LGT) is a world- leading global educational tour provider. A member of the Transforma Travel Group (TTG) family of brands, our company mission statement is to expand minds through transformative travel experiences. TTG has offices in Lisbon, Dubai, London, Ho Chi Minh City, Tokyo, Melbourne, Shanghai.

The role:

As Sales Operations Coordinator for TTG based in Melbourne, you will play a vital role in ensuring an efficient overall sales and operations workflow between our clients, suppliers, partners and our organization. This role is a key contact point across the operations, product, finance and sales divisions of the company.

This role is an important contributor to the overall efficient workflow process of the sales and operations function. The role is well suited to someone who enjoys collaboration and working to defined timelines, and who can demonstrate attention to detail and exceptional time and calendar management. The role will also incorporate project work at certain periods throughout the year.

The role is based in our Melbourne office, with a mix of office and WFH hours. The role is part time, between 24 and 30 hours per week. You will be part of a growing international team whose passion is developing exceptional educational experiences for our school and university clients.

Core Responsibilities:

Quotes – Procedure

Lead on domestic and inbound quotes for Australia and New Zealand, communicate directly with suppliers in ANZ region to determine pricing as required
Support the LGT sales team with quote proposals, including preparing quotes in The Learning Adventure (TLA) format
Support with SharePoint, tracking sheets, Hub Spot pipelines as required.
Support the team to ensure timely return of quotes from operations team, within company-preferred timelines
Support the sales team by preparing client proposals as required

Booking – Procedure

Support operations and CES team as required by ensuring company tracking sheets are up to date
Provide support by creating or updating booking contracts as required
Support finance with invoice distribution, monitoring payment schedules and payments are made according to terms of contract
Support CES and sales team with airline quote and ticketing procedures, including checking passenger information lists provided by the school alongside airline ticketing information
Assist in managing operations procedures including our annual calendar to ensure deadlines from airlines are met (deposits, final payments, name lists)

Product

Support with supplier requests for risk and safety information, including insurance and other key documents and saving these in SharePoint.
Share information with the Regional Specialist and Product team as required (i.e. inbound contracting)
Ensure suppliers follow timely completion of risk assessment documents and manage communication as needed
Assist marketing team on website content, including itinerary uploads within timelines
Point of contact for DMC’s when creating inbound programs, support on contract amendments as required

What We’re Looking For:

An effective communicator: The role requires regular conversations by phone and in person with a range of senior school leaders, preferred agency partners, suppliers and clients in general, along with exceptional written communication.
Curious: Demonstrate you are willing to learn all aspects of the role to then carry out the requirements without regular supervision.
Client-focused: Understand the requirements of clients and develop an approach which meets these.
Courageous: There are often better and more efficient ways to do things. The confidence to suggest new process or raise new methods of tackling issues is an important aspect of the position.
Organized: A careful, organized approach to work is essential for this role
Community: You are comfortable dealing with your colleagues across the organization, a respectful and well considered communicator
Ambitious: Comfortable in a fast-growing environment with lots of opportunities for personal development.

Important to have:

Relevant experience within the travel industry
Destination knowledge of the countries we operate in

About our working culture

This is an opportunity to work in a rapidly expanding educational travel company with significant global presence, who are passionate about the tours that we run.

The role should demonstrate the company core values – Courage, Curiosity and Community.

Support: We’re committed to your professional growth and will invest time to ensure you succeed in the role.
Opportunity: We’re a growing company with room to take on more responsibility and shape your career.
Culture: You’ll join a fun, passionate, and globally minded team who care about what we do.

Transforma Travel Group is an equal opportunity employer and welcomes and celebrates

diversity and uniqueness in all forms

Transforma Travel Group

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Sales Operations Coordinator