Founded in 2007, TravisMathew draws its inspiration from the culture and lifestyle of Southern California’s surf, sand, and sun. As a premier men’s lifestyle brand, TravisMathew has created versatile, everyday apparel that seamlessly transitions from work to play. After a successful launch of the TravisMathew brand in Europe we are now embarking on our next stage of high growth throughout the region. This role will play an integral part of this highly exciting journey.

Do you want to be part of something extraordinary?

Do you have it within you to help shape the future of the most exciting and relevant brand within the golf-lifestyle industry?

Do you want to work in an autonomous environment where individuality is celebrated, and your opinion genuinely matters?

In this role, the Sales Operations Manager is responsible for the communication, implementation, troubleshooting and management of all sales operation’s projects, tasks, and performance metrics. This individual will be responsible for connecting the Sales Team with the Operations Team to ensure efficient cross functional communication and task resolution. Additionally, the Sales Operations Manager is responsible for collaborating and executing various cross functional business initiatives.

ROLES AND RESPONSIBILITIES

Manage new system implementations and serve as the liaison between sales, operations and IT
Manage open orders process across all wholesale channels
Manage return and cancellation thresholds according to pre-determined benchmarks
Manage and communicate departmental project dashboard, inclusive of short-and-long term projects
Create, implement, and track Key Performance Indicators (KPI’s) to ensure delivery service excellence
Analyze sales and returns to determine trends and opportunities; communicate findings and make recommendations for improvement
Partner with sales management to implement and deliver customer centric programs and service levels
Troubleshoot systemic challenges across multiple technology systems (i.e., Elastic, SAP, S4C CRM)
Support the development, implementation and maintenance of sales operations policies and procedures
Develop and execute plans to ensure that there is an efficient process to review and react to orders in SAP
Devise and implement industry leading standards of excellence in after sales, customer service and training
Drive revenue through identification of new products, programs, offerings and enable fulfillment solutions to support
Accountable for contributing towards achieving fiscal budgets and profitability by driving the team to make sound decisions and act decisively

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
Proficient in ERP systems, SAP preferred
Proficient in CRM software
Strong analytical and strategic planning skills
Strong organization, attention to detail and follow-up skills
Strong time management skills
Strong written and verbal communication skills
Ability to manage multiple projects simultaneously
Ability to lead and collaborate at all organizational levels
Ability to work effectively and collaboratively with cross-functional teams and stakeholders

EDUCATION AND EXPERIENCE

Minimum 5 years’ experience working in Operations, Order Management or similar experience required
Minimum 4 years of Supervisory or Management experience required
Project Management experience preferred
Customer Service experience / background preferred
Golf industry experience preferred

Topgolf Callaway Brands Corp. is an unrivaled tech-enabled Modern Golf and active lifestyle company while also being a great place to work. With a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”), we have a team of passionate individuals who dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf accessible and enjoyable for everyone!

TravisMathew Apparel

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Sales Operations Manager