Revenue Operations Manager will be responsible for leading the end-to-end sales process, with special focus on the Configure-Price-Quote (CPQ) process, order entry, deal desk and opportunity management areas of the Global Sales/Revenue Operations team. Reporting to the Director of Revenue Operations, you will be managing a small team and work directly with Trintech’s expanding global sales force.

Sales Opportunity Management

Review and audit opportunities throughout the month to ensure accurate values are applied prior to closing out
Track and administer opportunity splits rules as needed
Review of outdated pipeline to ensure sales stages are being input correctly and opportunity hygiene exists
Manage sales conversion programs and other strategic programs put in place for sales
Administer credit request process in support of sales, ensuring that the proper approvals are in place for sales accommodation billing credits
Manage overage process for customers that require notification of overage billing

CPQ Business Process

Adoption of CPQ Business Processes (including approvals, discounts, and cross-organizational alignment)
Drive overarching strategies aimed at maintenance and simplification of discounting and quote approval processes.
Address needs for developing, maintaining, and auditing processes to ensure compliance and continuous improvement
Work with Contracts and Sales Leadership to optimize contracting process
Sales Order Processing
Manage a team of contract administrators that are responsible for order generation and renewals
Serve as product pricing experts for all products and solutions
Support sales in quoting process for both new and expansion/add-on sales

Deal Desk Management

Lead Trintech’s Deal Desk process to review and advance key deals
Ensure fast track decision follow up on all Deal Desk deals

Sales Process Improvement

Ensure Sales Operations team and broader Sales Team are consistently leveraging standard procedures
Communicating relevant processes, events, changes, mentoring and developing team members
Collaborate with Sales Ops Analytics and CRM lead and Sales Team on Sales analysis, management and related initiatives, sales predictability and forecasting accuracy
Drive continuous improvement in sales productivity and efficiency of supporting processes.

Renewals

Ensures team prepares renewal quotes and negotiates prices with clients while maintaining a 95% retention rate
Preparing monthly reconciliation reports for processed renewals and assets
Serves as pre-escalation point to vet or troubleshoot issues
Manages team meetings and reports for cross functional teams
Assists with training of new team members

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Bachelor's degree or equivalent experience
3-5 years related experience, preferably in a Revenue/Sales Operations role
Prior management/team lead or Project Management experience highly preferred
Self-starter who is energized by process design
Experience using CRM systems (SFDC preferred)
Experience with Salesforce Enterprise, CPQ, and NetSuite a plus
Experience with SaaS pricing models and contracting
Must have an interest in understanding key customer pain points and the sales process
Experience in start-up, high-growth companies and/or clearly articulated passion for entrepreneurial environments
Analytical and decision-making skills
Proactive nature with ability to solve problems with a sense of urgency
Strong oral and written communications skills
Great organization skills, extreme attention to detail, and eye for quality.
High degree of proficiency with advanced features of the Microsoft Office Suite (Word, Excel)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Behaviors

Preferred

Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion: Inspired to perform well by the completion of tasks

Trintech

New Jobs

Sales Operations Analyst

Manager, Revenue Operations